Think Academy U.S

Compensation

Full Description

Job Description: • Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. • Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication. • Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. • Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience. • Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. • Maintain a high standard of service quality, empathy, and professionalism in every interaction. • Contribute to customer success initiatives, operational improvements, and user-experience optimization projects. Requirements: • Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired. • Fast learner with the ability to understand complex processes, policies, and product details. • Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations. • Excellent communication skills; capable of explaining information simply, professionally, and empathetically. • Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting. • Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families. • Tech-savvy and comfortable using multiple communication tools and internal systems. • Excellent verbal and written communication skills. • Fluency in Mandarin is required; proficiency in English communication is essential. Benefits: • Flexible Remote Work: Work from anywhere that suits you best! • Performance-Based Commission: Rewarding hard work with extra earnings. • Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.