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TheGuarantors

TheGuarantors

via Ladders

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Account Manager, Client Services

Anywhere
Full-time
Posted 12/1/2025
Verified Source
Key Skills:
Relationship Management
Negotiation
CRM (HubSpot)
Sales Forecasting
Data Analysis
Cross-Selling
Upselling

Compensation

Salary Range

$70K - 120K a year

Responsibilities

Manage and grow a book of business in multifamily real estate by uncovering product opportunities, conducting business reviews, and collaborating with sales teams.

Requirements

3+ years in multifamily real estate with strong market knowledge, existing industry network, relationship management skills, and ability to work in a startup environment.

Full Description

Job Description: • Proactively manage and grow your existing book of business, moving partners from Pilot to High-Growth to Stabilized partnerships. • Uncover new and additional product opportunities by taking a consultative approach to investigating a company's needs and goals. • Identify and set up cross-sell and upsell opportunities into new product lines to expand account value. • Present and interpret performance data for clients, leading quarterly business reviews and providing insights as needed. • Drive profitable applicant referrals by clearly communicating underwriting guidelines and coverage levels. • Forecast against quarterly goals and OKRs by closely monitoring account metrics and performance trends. • Track conversion rates and program adoption to identify trends by program, market, and portfolio. • Partner with AEs to translate corporate-level program sales into executable rollout plans. • Maintain accurate, timely records of all activity in HubSpot. • Travel regularly (approx. one week per month) to meet with current partners. Requirements: • 3+ years of experience in the multifamily real estate industry with strong market knowledge. • Existing network of industry relationships across ownership, management, and investment firms. • Passion for improving leasing operations and delivering peace of mind to owners and renters. • Strong listening skills with the ability to translate client needs into product opportunities. • Proven relationship manager with a track record of building trust with property operators and C-level decision makers. • Skilled negotiator, balancing client needs with organizational goals to secure profitable agreements. • Highly organized, detail-oriented, and disciplined in CRM usage. • Excellent teamwork and communication skills, with the ability to collaborate across Sales, Partner Success, and Product teams to drive outcomes. • Comfortable in a start-up environment with frequent program changes, and able to clearly communicate evolving value to clients. Benefits: • Medical, dental, & vision insurance, beginning day one • Health savings account with employer contribution • Generous PTO and paid holidays • Flexible working hours • 401(k) • Paid parental leave • Company sponsored short and long term disability • Flexible spending accounts (healthcare, dependent care, commuter)

This job posting was last updated on 12/7/2025

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