The Facilities Group

Compensation

Full Description

Position Summary The Regional Director provides strategic leadership and operational oversight for a large, multi-state commercial janitorial enterprise serving diverse sectors, including life sciences, semiconductor manufacturing, corporate office buildings, higher education, and other complex facility environments. This role ensures operational excellence, client satisfaction, regulatory compliance, and profitable growth across all regions. The ideal candidate will have deep expertise in managing large-scale facility service contracts, a proven track record in operational leadership, and the ability to collaborate cross-functionally to achieve both strategic and tactical business objectives. Key Duties & Responsibilities Strategic & Operational Leadership • Develop and execute the operational strategy for the janitorial division aligned with corporate objectives. • Oversee day-to-day operational performance across assigned region, ensuring service delivery meets or exceeds client expectations. • Lead Regional Directors in implementing standardized operating procedures, performance metrics, and quality assurance programs. • Drive operational consistency and efficiency while adapting service models for specialized environments such as GMP-controlled life sciences facilities and high-tech cleanrooms. Client Relationship Management • Serve as liaison for clients, to address escalations, renew contracts, and identify opportunities for account expansion. • Maintain strong executive-level relationships with strategic accounts, ensuring proactive communication and operational transparency. • Oversee Quarterly Business Reviews (QBRs) and ensure corrective action plans are executed effectively. • Collaborate with sales and business development teams to support new client onboarding, startup success, and long-term retention. Financial Management • Manage operational budgets across all regions, ensuring achievement of targeted gross profit margins. • Monitor labor optimization, supply chain efficiency, start-up costs, and ongoing operational expenses. • Approve capital purchases and partner with procurement to secure competitive vendor agreements for equipment, chemicals, and consumables. • Drive cost-control initiatives without compromising service quality. People Leadership & Talent Development • Recruit, develop, and retain top operational talent, ensuring strong succession planning and bench strength. • Promote a culture of safety, quality, and continuous improvement across all operational teams. • Champion training programs to ensure compliance with operational, safety, and client-specific requirements. Compliance, Safety & Quality • Ensure full compliance with OSHA, GMP, ISO, and industry-specific regulations. • Oversee safety programs, training initiatives, and emergency response procedures. • Lead efforts to reduce incidents, workers’ compensation claims, and operational risks. • Conduct operational audits and site inspections to ensure adherence to company standards and client requirements. Performance Metrics (KPIs) • Client Retention Rate: Annual percentage of contracts renewed. • Operational Gross Profit: Achievement/exceeding of targeted margins. • Safety Performance: Reduction in recordable incidents and claims. • Employee Retention: Turnover rates for key operational positions. • Start-Up Success: Percentage of new accounts meeting performance benchmarks within the first90 days. • Compliance Completion: 100% of required training, site inspections, and audits completed on schedule. Qualifications & Requirements Education & Experience • Bachelor’s degree in Business Administration , Operations Management, Facilities Management, or related field; MBA preferred • Minimum of 5+ years of progressive operations leadership in commercial janitorial, facilities management, or related service industries. • Proven track record managing multi-state operations and large, diverse client portfolios. • Experience in both union and non-union labor environments. • Demonstrated success managing complex client environments such as cleanrooms, research labs, and high-security facilities. Skills & Competencies • Strong business acumen with the ability to interpret financial statements and operational KPIs. • Exceptional leadership, coaching, and change management capabilities. • Excellent communication, negotiation, and presentation skills. • Ability to manage competing priorities in a fast-paced, geographically dispersed environment. • Proficiency in Microsoft Office Suite and operational management systems. • CSI International, Inc. is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it’s about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together. • Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of CSI International, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. CSI International, Inc. also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.