TEXAS MUNICIPAL RETIREMENT SYSTEM

Compensation

Full Description

Job Details Job Location: Texas Municipal Retirement System - Austin, TX Salary Range: Undisclosed Description Position Overview Member Service Center Analysts report to the Director of City and Member Services and provide exceptional customer support by answering inbound telephone calls that explain retirement benefit options, review member accounts, process requests for benefit information, and provide technical support for online Member access. Calls come directly from our over 200,000 Members and retirees. Key Responsibilities Provide exceptional customer support and respond to information requests; answer questions and provide detailed information on benefits, eligibility, taxes or penalties, applications and other related account and benefit information. Validate caller identity by interviewing Members and verifying account information. Track interactions with callers through various means and systems. Provide written and oral confirmation of benefit payments. Qualifications Education and Experience Required High School Dipoloma Excellent customer service acumen Strong written and verbal communication skills Understanding of Microsoft Office suite Ability to handle high call volume and react effectively and calmly Process driven with the ability to follow standard operating procedures Attention to detail Problem-solving skills Skill in reviewing documentation and properly applying laws, regulations, rules, and policies Preferred Associate or Bachelor’s degree Two years related experience preferably in a call center, pension, benefit administration or retirement related work About TMRS Texas Municipal Retirement System (TMRS) is a trusted partner to more than 940 cities across Texas, providing retirement, disability, and survivor benefits to over 260,000 public servants and their families. We are proud to be recognized as an example of fiduciary excellence through our management of more than $44 billion in Trust Fund assets. At TMRS, every role supports our mission: providing secure lifetime income to our members. Our work gives back to communities across Texas, and we take pride in doing it with integrity, accountability, and a commitment to excellence. Compensation and Benefits Competitive salary ranging from $60,000 and higher depending on experience and qualifications. Participation in TMRS pension plan, with a 2:1 organization match. Optional participation in a 457B Deferred Compensation Plan Medical, dental, and vision insurance at no cost to employees Hybrid work schedule; 12 paid holidays; generous leave Modern, centrally located Austin office Physical Requirements Sedentary work: Exerting up to 10 pounds of force. Ability to perform the essential job functions safely and successfully consistent with federal, state, and local standards. TMRS is an Equal Opportunity Employer.