Texas Health Care PLLC

Compensation

Full Description

Position Summary: The Healthcare Administrative Specialist serves as a key liaison between patients and the healthcare team, ensuring efficient administrative operations in a medical setting. This role is responsible for patient communication and involves managing a high volume of incoming calls, appointment scheduling, insurance verification, and maintaining accurate medical records. The ideal candidate is detail-oriented, professional, and committed to delivering excellent customer service in a fast-paced environment. Key Responsibilities: • Answering Calls: Respond to incoming calls from patients, healthcare providers, and other stakeholders efficiently and professionally • Appointment Scheduling: Schedule, reschedule, and cancel patient appointments using the clinic’s electronic health record (EHR) system. • Patient Inquiries: Address patient questions and concerns, providing information on services, procedures, and appointment details. • Message Taking: Accurately document and relay messages to appropriate healthcare providers or departments. • Insurance Verification: Assist in verifying patient insurance coverage and eligibility prior to appointments. • Patient Registration: Update and maintain patient records in the EHR, including demographics, insurance information, and contact details. • Problem Resolution: Address patient complaints or issues promptly and escalate them to the appropriate personnel when necessary. Qualifications: • Ability to work Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–2:30 PM; and one Saturday per month from 8:00 AM–12:00 PM. • High school diploma or equivalent required. Additional certification in medical office administration or related fields is a plus. • Minimum of 3-5 years of experience in a medical office or similar administrative role. • Proficiency in EMR systems. • Strong understanding of medical terminology, insurance processes, and HIPAA regulations. • Excellent organizational skills, communication skills, and ability to multitask and handle a fast-paced work environment. • Bilingual skills (preferred but not required). Salary Range: $18.00 Hours: Monday–Thursday, 8:00 AM–5:00 PM; Friday, 8:00 AM–2:30 PM; and one Saturday per month, 8:00 AM–12:00 PM.