via ZipRecruiter
$200K - 300K a year
Lead trade relations and patient support programs for a new ophthalmic product, managing distribution partners and building scalable patient services to drive adherence and reduce physician burden.
12+ years biotechnology industry leadership experience, proven success in building patient services or trade operations, strong knowledge of pharmaceutical distribution and patient support programs, advanced degree preferred.
About Tenpoint Therapeutics Tenpoint Therapeutics is a global, commercial-ready biotechnology company focused on developing groundbreaking treatments to rejuvenate vision in the aging eye. Its pipeline includes paradigm-shifting therapeutics for ophthalmic indications with significant unmet medical need, including presbyopia, cataracts, and geographic atrophy. Our lead investigational asset, BRIMOCHOL™ PF, is designed to be the first and only combination therapy for presbyopia and has received a Prescription Drug User Fee Act (PDUFA) date of January 28, 2026. We are actively advancing preparations for a commercial launch in the first half of 2026. We know our people are the driving force behind the success of our mission and vision. That's why we offer a competitive benefit package to attract the very best talent to our team and to take care of our employees and their families. Below is a snapshot of our U.S. benefits package for full-time employees. • Generous medical, dental, and vision health insurance plans • Flexible spending accounts for health and dependent care • Short-term, long-term, and life/AD&D insurance • Employee Assistance Program • 20 paid vacation days, 12 paid holidays, and 12 sick days • 401(k) Retirement Plan with 100% company match up to 4% and immediate vesting • Hybrid work options • Wellness Resources • Stock Options For more information, visit www.tenpointherapeutics.com and follow us on LinkedIn, X, and Instagram. Role Overview We are seeking a Vice President of Patient Services and Trade to join our commercial team. Reporting to the Chief Commercial Officer, the VP of Patient Services & Trade will be responsible for establishing and managing all aspects of trade relations and patient support programs for BRIMOCHOL™ PF. This role requires a leader who can think strategically while being hands-on in building scalable operations. The VP will manage relationships with major wholesalers and distribution partners while simultaneously developing a best-in-class patient support program that drives treatment adherence and reduces physician burden. Key Responsibilities Trade Management: • Develop and execute trade strategy for product distribution through major wholesalers, e-pharmacy partners, and specialty distribution channels • Oversee supply chain analytics and inventory planning to ensure optimal product availability across all channels • Manage relationships with third-party logistics providers and contract manufacturing organizations • Partner with outsourced laboratory services providers for product testing and quality management • Build and manage analytics capabilities to monitor trade performance, inventory levels, and distribution efficiency • Coordinate with commercial manufacturing to manage the handoff from production to distribution channels Patient Services: • Design and implement a comprehensive patient support program for a cash-pay treatment model • Develop proactive patient education and support resources addressing common side effects • Create scalable communication strategies utilizing clinical trial data and label-compliant patient information • Build high-touch patient support capabilities to address patient questions and concerns during treatment initiation • Develop patient retention and refill optimization programs to drive long-term therapy adherence • Implement patient segmentation models to identify high-risk patients requiring additional support • Design high-service patient journey programs that enhance patient experience and reduce physician callbacks • Partner with physician practices to communicate patient support offerings and reduce practice burden • Partner cross-functionally with Commercial, Medical Affairs, Sales, and Marketing teams • Manage vendor relationships and evaluate build-vs-buy decisions for key capabilities Experience • Bachelor's degree required; advanced degree (MBA, PharmD, or relevant field) preferred • 12+ years of biotechnology industry experience with progressive leadership roles • Proven experience building and scaling patient services or trade operations from the ground up • Demonstrated success in startup or early-stage commercial organizations • Strong understanding of pharmaceutical distribution channels, wholesaler relationships, and/or trade operations • Experience developing patient support programs, preferably in specialty pharmaceutical or cash-pay models • Experience managing cross-functional stakeholder relationships Physical Requirements & ADA Statement This role is primarily a desk-based job requiring the ability to operate a computer and communicate effectively in a remote work environment. The employee may be required to sit for extended periods, engage in video or phone meetings, and use standard office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
This job posting was last updated on 11/28/2025