Tempus AI

Compensation

Full Description

Passionate about precision medicine and advancing the healthcare industry? Recent advancements in underlying technology have finally made it possible for AI to impact clinical care in a meaningful way. Tempus' proprietary platform connects an entire ecosystem of real-world evidence to deliver real-time, actionable insights to physicians, providing critical information about the right treatments for the right patients, at the right time. The Clinical Account Coordinator role prioritizes customer service and entails cultivating and sustaining relationships with physicians and clinical staff to guarantee a superior Tempus experience. This position may necessitate travel between multiple accounts within a 20-mile radius or full-time dedication to a single account. The role requires phlebotomy skills, and work hours are split between home and client sites. Job Responsibilities Customer Relationship Management Build and nurture relationships with physicians and clinical staff Proactively solve problems and present solutions to customers May be required to occasionally draw blood for Tempus patients Daily Tasks Help clinical staff with Tempus ordering and requisition forms Assist patients with the Tempus Financial Assistance Program application Collaborate with on-site clinical staff to resolve customer service requests Respond to customer inquiries Monitor sample shipments between Tempus, client pathology, and partner facilities Help clinical staff schedule blood draws and coordinate mobile phlebotomy appointments Weekly Tasks Manage kit stock and literature replenishment at accounts Communicate frequently with sales and other external teams Monitor account performance Qualifications BS/BA degree required Clinical experience as a Medical Assistant or RN or phlebotomist required Minimum of 2 years of phlebotomy experience, oncology experience preferred Experience with Epic systems preferred This role ensures that Tempus delivers excellent customer service and support to clinical partners, improving the overall customer experience and operational efficiency We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Tempus was founded in August of 2015 by Eric Lefkofsky, after his wife was diagnosed with Breast Cancer. Shortly after he founded the company in an effort to bring the power of technology and artificial intelligence to cancer care, he convinced Ryan Fukushima to join as the company’s first employee. Ryan and Eric began assembling a world class team, focused on building the first version of a platform capable of ingesting real time healthcare data in an effort to personalize diagnostics. We built the platform for oncology and have expanded it to neuropsychiatry, cardiology, infectious disease (through COVID), and radiology. Despite our rapid growth, our mission remains the same—to help make sure patients are on the right drug at the right time, so they can live longer and healthier lives. We’re looking for people who can change the world. Who question the status quo and don’t shy away from tough problems. For the builders who are never done building and the learners who are never done learning. We’re looking for passionate people with undying curiosity. Those who want to attack one of the most challenging problems mankind has ever faced. Head on.