Teleperformance

Compensation

Full Description

Job Description: • Find innovative ways to respond to varying questions, issues, and concerns. • Handle and carefully respond to all inbound and outbound customer inquiries. • Provide excellent customer service through active listening. • Work with confidential customer information and treat it sensitively. • Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding. • Appropriately communicate with customers, exercising retention efforts if needed. • Identify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan. • Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning. Requirements: • High School Diploma or equivalent. • Minimum of 6 months of customer service experience. • Must be 18 years of age or older. • Ability to type at least 25 words per minute. • Comfortable with desktop computer systems and have general knowledge of Windows-based systems. • Customer service and/or sales experience preferred. • College degree preferred but not required. Benefits: • Paid Training • Competitive Wages • Full Benefits (Medical, Dental, Vision, 401k and more) • Paid Time Off • Employee wellness and engagement programs