TEKsystems

Compensation

Full Description

Please take a look at this Customer Service Representative – Remote (East Coast) opportunity and click the link below to schedule a virtual interview with me to discuss. Start Date: December 15th TEKsystems is seeking experienced Customer Service Representatives to join our client's remote team supporting the Eastern Region, with a focus from Pennsylvania to Florida. This is a high-volume call center role requiring resilience, professionalism, and strong technical skills. Position Details Location: Remote (MUST LIVE on East Coast ) Shift: Must be available to work between 7:00 AM - 8:00 PM EST Call Volume: 60–120 calls/day depending on demand Pay Rate: $18.50/hr (not negotiable) Responsibilities Handle inbound customer calls regarding deliveries, service issues, and account inquiries Navigate complex situations such as system changes and government subsidy delays Maintain professionalism and patience with frustrated or confused customers Use Microsoft Teams, Outlook, Excel, and other MS applications to manage workflow Must-Have Qualifications Prior call center experience Ability to manage high call volumes with composure Familiarity with Microsoft Teams, Outlook, Excel Reliable internet connection (minimum 20 Mbps download / 100 Mbps upload) Ability to hardwire into modem Interview Process Two-step interview including reference checks Interview questions may include: “Tell me about your call volume experience” “How many calls have you handled in a day?” “Are you comfortable wearing a headset for 8–10 hours?” Training 2–4 weeks of onboarding/training Includes self-paced LMS modules, one-on-one facilitation via Teams, and shadowing sessions Equipment Provided Laptop, docking station, keyboard, mouse Two monitors, headset External camera if needed Additional Information Expectation to work holidays (excluding Thanksgiving this year) Interview feedback provided within 24 hours Contract-to-hire opportunity Benefits once Permanent 19 days PTO 6 paid holidays 401(k) with 2.5% match Profit sharing (1–3%) Job Type & Location This is a Contract to Hire position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 9, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.