Tekgence Inc

Compensation

Full Description

Hi, Hope you are doing Great!!! This is Sumanth Kumar from Tekgence, Please Go through the Following Job Description and share your resume Role – Lab Engineer Location – Harleysville PA (Hybrid Onsite) Duration – Contract Role Job Description : Key Responsibilities: Primary Responsibilities • Active maintenance of all laboratory systems to constantly improve the security and overall stability of the global laboratory environment • Pro-active support of all business needs in the labs to design, implement and maintain innovative technologies Strong reporting of all requests, incidents and problems using ServiceNow ticketing • Support the customers to provide optimum solutions for data handling (e.g. Data Archiving) considering regulatory compliance and data security and integrity • Installation and maintenance of laboratory specific PCs, periphery, network connections, and communication devices • Support and maintain System Imaging, System Monitoring and Firewall Management • Fulfill service ownership responsibilities within assigned service towers • Actively support the implementation of the RLS service structure • Contribute to the creation and maintenance of the required service components / documentation • Monitoring the performance of our services and continuously improve the corresponding processes • Maintaining continuous inventories for hardware, software and network • Builds up and maintains strong relationship with Customers, Business Partners and Service Units as well as the global RLS ( Regional Lab Support ) team • Actively supports the management of Informatics Operations, Technical Operations and Laboratory Informatics Systems & Support in pRED Operations Key Competencies • Excellent communication skills for interacting with stakeholders, business representatives, and scientific users • Ability to act as an interface between S&R Informatics and the business, representing business needs and voice of the customer • Comprehensive understanding of business and technology in the science and >research domain • Up-to-date knowledge of industry standards in cloud computing, storage and networks • Strong understanding of ITSM best practices and the Agile framework • Knowledge of laboratory systems, including PCs, peripherals and network connections • Problem-solving skills for innovative IT solutions • Commitment to service ownership and continuous improvement • Organizational skills for maintaining hardware, (software, and network inventories) Application management • Capacity to act as a trusted partner, stewarding S&R vision and Roche values • Ability to manage multiple projects and priorities simultaneously • Strong analytical skills and attention to detail Thanks & Best Regards Sumanth Kumar | Sr Technical Recruiter | Tekgence Inc. Mail : sumanth@tekgence.com