TeamHealth

Compensation

Full Description

Remote Bilingual Spanish Customer Service Representative – Full-Time or Part-Time TeamHealth National Patient Service Center | Work from Home $750 Sign-On Bonus + Quarterly Incentives Are you a strong communicator with a passion for helping others? The TeamHealth National Patient Service Center is hiring Remote Bilingual (Spanish-English) Customer Service Agents for flexible, fully remote positions. Whether you're seeking full-time or part-time hours, this opportunity offers meaningful work, a supportive team, and the convenience of working from home. In this role, you’ll assist patients with billing and insurance inquiries, delivering compassionate and professional service that truly makes a difference. Position Highlights: • $750 Sign-On Bonus + Quarterly Performance Incentives • 100% Remote – Work from the comfort of your home • Live in Knoxville, TN or surrounding area? You’re welcome to work on-site in our office if you’d like • Company-provided equipment • Flexible Scheduling – Full-time and part-time options available What We Offer: • 401(k) Retirement Plan with discretionary company match (Available to both full-time and part-time employees) • Paid Time Off (PTO) + 8 Paid Holidays (Full-Time only) • Comprehensive Wellness Programs – Supporting your physical, emotional, financial, and social well-being • Ongoing Training & Professional Development • Health Benefits (Full-Time): Medical, Dental, Vision, Life Insurance, HSA/FSA options What You’ll Do: • Provide bilingual (Spanish-English) customer service via phone • Assist patients with billing, insurance questions, and account resolution • Research and resolve discrepancies or issues with patient accounts • Update insurance information and rebill claims as necessary • Generate and send itemized statements or courtesy claims • Set up and manage payment plans • Accurately document all interactions in the system • Maintain a professional and empathetic tone at all times • Perform additional administrative duties as needed What You’ll Need: • High school diploma or GED • Bilingual fluency in Spanish and English • Excellent communication, listening, and typing skills • Ability to multitask (listen, speak, and type simultaneously) • Comfortable using Microsoft Windows and computer-based systems • Previous experience in customer service, call centers, retail, or hospitality is a plus • Apply today to join the TeamHealth National Patient Service Center—where your skills help make a difference, and your career can thrive in a flexible, remote or in-office environment. [Link available when viewing the job]