Tara Investments

Compensation

Full Description

JOB DESCRIPTION Position: Convention Services Coordinator   Property: Homewood Suites by Hilton Charleston Historic District   Reports to: Director of Sales   JOB OVERVIEW The Hotel Convention Services Coordinator plays a crucial role in supporting the sales team in achieving revenue goals. This position requires a highly organized and detail-oriented individual with excellent communication and customer service skills. The Convention Services Coordinator will assist with a variety of tasks, including building client relationships, coordinating and detailing group room blocks and events, contract management, event coordination, and administrative support.   DUTIES AND RESPONSIBILITIES Your responsibilities are diverse in nature and include, but are not limited to: * Contract Management: * Maintain and execute contract terms with group bookings and catering events to include, but not exclusive to cut-off dates, deposit schedules, cancellation policies, attrition policies and food & beverage minimums. * Ensure accurate and timely processing of contract terms and all necessary documentation. * Monitor contract deadlines and ensure timely execution. * Event Coordination: * Assist in the coordination of all aspects of on-property events, including meetings, conferences, and social gatherings. * Liaise with clients, internal departments (e.g., catering, housekeeping, engineering), and external vendors to ensure smooth event execution. * Prepare event orders, banquet event orders (BEOs), and other necessary documents. * Administrative Support: * Provide general administrative support to the sales team, including scheduling appointments, managing calendars, and preparing reports. * Handle incoming calls and inquiries from clients and potential clients. * Assist with the preparation of sales presentations and proposals. * Maintain accurate records of all sales activity and client interactions. * Customer Service: * Build and maintain strong relationships with clients. * Provide excellent customer service to all clients, both internal and external. * Resolve client issues and complaints promptly and effectively. * Other Duties as Assigned: * Participate in team meetings and training sessions. * Stay abreast of industry trends and best practices. * Assist with other duties as assigned by the Director of Sales & Marketing.   QUALIFICATIONS AND REQUIREMENTS * High School Diploma or equivalent required; Associate's or Bachelor's degree in Hospitality Management or a related field preferred. * 1-2 years of experience in a sales support or administrative role, preferably in the hospitality industry. * Excellent communication and interpersonal skills, both written and verbal. * Strong organizational and time management skills with the ability to prioritize tasks and meet deadlines. * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint). * Experience with Delphi and PEP software preferred. * Strong attention to detail and accuracy. * Ability to work independently and as part of a team. * Excellent customer service orientation.