Systems & Methods, Inc. (SMI)

Compensation

Full Description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Systems & Methods, Inc. (SMI) BILINGUAL CUSTOMER SERVICE REPRESENTATIVE-WORK FROM HOME ASSIGNMENT!! Inbound Call Center SMI is one of the most highly regarded technology producers in the human services field. We develop state-of-the-art solutions for complex human service operations. To maintain our prominence in this competitive industry, SMI recruits individuals who are technical, creative, client-focused, and most importantly willing to go the Extra Mile. In our 52nd year as a family-owned and operated business, SMI considers its employees and clients part of an extended family. We are a family serving families. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement while remaining competitive in terms of compensation and benefits. We are multi-state operation and administrative private company with a staff of over 650 employees throughout the United States. We depend on the expertise of our SMI team to support and develop the very best systems and product lines in the industry and expect continued innovation. If you are looking for a meaningful and fulfilling career, we hope that you will consider SMI. Position Overview The Customer Service Representative is responsible for receiving calls from child support client stakeholders in accordance with Standard Operating Procedures and contractual obligations; categorizing all calls received in one of the categories provided; record any abusive and/or extraordinary calls; and be responsible for other duties as assigned. Must maintain a general understanding of policies and procedures Possess strong oral and written communications skills Knowledgeable in modern office practices, procedures and equipment Exhibit excellent Interpersonal skills using tact, patience and courtesy High School Diploma or equivalent required At least one year prior experience in an area of service delivery, customer service, call center technology, or related field. Will accept equivalent combination of education and work experience that provides the knowledge, skills, and abilities needed to perform the position duties Must be proficient in data entry skills including keyboard, mouse and 10 key pad Must be able to type a minimum of 35 WPM. A typing test will be administered during the interview process Basic knowledge of Microsoft Office Fluent in English and Spanish is a must In order to qualify for this Virtual / Remote Work from Home position, you will need to have the following: Quiet and distraction-free place in your home to work at a desk/table. Reliable, high-speed internet connection with at least 50 mbps download speed - cable or fiber (NO dial-up, satellite, pre-paid internet or cellular hotspots) Smartphone with Android OS or iPhone for user authentication **Training is virtual and self-directed, allowing you to read the materials and complete the training modules at your own pace. Throughout the process, you’ll have periodic meetings with your Supervisor to discuss your progress, address any questions, and receive guidance. This approach ensures you have the flexibility to learn independently while still benefiting from regular support and feedback. Payrate: $14.50/hr We are looking to fill Full Time day shifts only (between 10am CST and 10pm CST). This will include at least 1 weekend day. Must reside in one of the following states for consideration: AL, FL, GA, KS, MO, NC, OH, SC, TN, TX WV Perks: Work From Home!!! 3 week Virtual Paid Training. Set schedule Medical, Dental, Vision after 30 days of enrollment for all Full Time employees 401 (k) Paid Time Off (PTO) accrual on your first day! Health Club Reimbursements Career Growth Opportunities Wear Your PJs, Fuzzy Socks, Slippers or Flip Flops To Work Exciting, Fun and Supportive Virtual Work Environment Coworkers Who Feel Like Family; We celebrate you! We are an Equal Opportunity Employer. We are a Drug Free Workplace. #WeHireVets-Spouse #WelcomeVets We’re All About Opportunity From career growth and training to volunteerism and mentorship, we want our entire team to be the best they can possibly be. That means ensuring that we provide as many opportunities as we can for development and learning, and encourage curiosity and capability at every turn. SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family. We are truly a family, serving families. SMI recruits individuals who are technical, creative, innovative, customer-focused, and most importantly willing to Go the Extra Mile. Our culture is one of teamwork, dedication, empowerment, and a strong emphasis on work-life balance. We offer an optimal atmosphere for career growth and achievement, while remaining competitive in compensation and benefits. We depend on the expertise of our SMI team to develop and support the very best systems and product lines in the industry. If you are looking for a meaningful and fulfilling career, we hope you will join us, at SMI.