Stryker

Compensation

Full Description

BASIC FUNCTION -Performs field service of Stryker Communications product line installed at the customer site -Troubleshoots and repairs complex technical issues -Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service RESPONSIBILITIES -Will work independently with guidance and tasking from Team Lead and/or FSM. -Follows written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems -Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved. -Interacts with Operations and R&D to solve complex issues -Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting. -Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department. -May conduct training for new hire personnel and on site hospital bio medical and nursing staff Interacts with customers with regard to post market surveillance activities. -Responsible for staying current with all ComplianceWire training with none past due. -Other duties as assigned by manager. -Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met. PHYSICAL REQUIREMENTS -Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects. -Must be able to review printed materials. -Must have demonstrated fine motor skills. -Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.). -Ability to work with large pieces of equipment. MENTAL REQUIREMENTS -Effective reading and writing skills. -Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment. Must be able to follow and explain detailed instruction troubleshooting and inspection procedures. -Must be able to complete detailed documentation accurately. -Must be able to logically diagnose issues and systematically solve problems -Must be able to travel SKILLS/EXPERIENCE REQUIRED -2 year installation or production line experience with Stryker Communications or -2-3 years industry experience with relevant field service experience. -Effective interpersonal and communication skills. -Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel Ability to prioritize issues. -Computer literate. -Functional with Microsoft Office including Excel, and Word -Ability to learn new systems and technologies quickly -Basic electronic and mechanical aptitude -Skilled at cable termination of all standard digital and analog industry connectors. -Knowledge of video, audio and data communications systems -Knowledge of OR etiquette and basic hospital procedure EDUCATION/TRAINING REQUIRED -Associate’s degree, technical degree, or Bachelors Degree preferred. -AV or IT background or Medical Equipment experience in OR lights and ceiling mounted equipment Pay rate will not be below any applicable local minimum wage rates.