Stellantis

Compensation

Full Description

Mission: * Monitor, analyze, and manage product anomalies coming from the field from detection to resolution. * Ensure robust quality processes and alignment with Stellantis standards across regions. * Support the deployment of solutions in the network via Technical Service Bulletins (TSBs) and service campaigns. * Contribute to the design/specification and implementation of the systems supporting detection * Standardize worldwide management of the technical service bulleting Main Responsibilities: * Detect, analyze, and manage product anomalies, coordinating with engineering teams and suppliers for resolution. * Ensure quality processes are followed and continuously improved across all regions. * Support the creation and distribution of Technical Service Bulletins (TSBs) and service campaigns to the repair network. * Collaborate with field teams and workshops to gather feedback and validate solutions. * Write clear and structured specifications for system development related to quality and technical support. * Analyze technical data to identify trends, root causes, and improvement opportunities. * Maintain a 360° view of the repair workshop environment to ensure practical and effective solutions. * Leverage deep knowledge of Stellantis products and technical documentation to support diagnostics and repair strategies. * Benchmark best practices from other OEMs to enhance internal processes and tools. Qualifications Basic Qualifications: * Bachelor's Degree in a related field * 5+ years' experience in the automotive industry * Strong knowledge of product quality processes, anomaly detection, and issue resolution workflows * Familiarity with workshop operations, repair procedures, and technical documentation * Experience in managing TSBs, service campaigns, and network communication * Ability to write functional and technical specifications for system development * Strong analytical and problem-solving skills, including data interpretation * Capacity for synthesis and simplification of complex technical topics * Fluent in English (spoken and written) Preferred Qualifications:  * MBA * Bilingual * Experience with other OEMs is a strong plus * Experience working or collaborating with Stellantis