State of Washington

Compensation

Full Description

Our Mission: Keep Washington Safe and Working! Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability • **NOTE: This opportunity is only available to current L&I employees. • ** The Target Pay Range typically considered for this position is $93,408 - $130,320 annually. The Full Pay Range for this WMS Band is $71,004 - $130,320 annually. Compensation decisions are determined using factors such as job-related skills, experience, and education or training. We will consider your individual qualifications, should we make you an offer of employment. Are you a strategic leader who thrives at the intersection of public safety, regulatory compliance, and operational excellence? Do you have a passion for improving systems, elevating customer service, and leading programs that directly protect millions of workers across Washington State? L&I's Division of Occupational Safety and Health (DOSH) administers the Washington Industrial Safety and Health Act (WISHA) law by developing and enforcing rules that protect workers from hazardous job conditions. DOSH is seeking a Standards, Technical & Laboratory Services Operations Manager, a dynamic and highly influential WMS leader responsible for statewide oversight of eight critical occupational and public safety certification and licensing programs, including: • Asbestos Worker & Contractor Certification • High Hazard Facility Training & Certification • Fire-Resistant Materials Applicator Certification • Construction & Maritime Crane Certification • Explosives Licensing • FIIRE (Firefighter Injury & Illness Reduction Effort) Initiative • Safety Requirements for Charter Boats • Adult Entertainment Safety Standards This position is central to ensuring Washington’s employers and workers have the training, certifications, and protections necessary to work safely every day. You will lead a high-impact team, collaborate with statewide stakeholders, partner with fire departments and industry leaders, and manage programs that directly support Washington’s 200,000 employers and 2.6 million workers. If you are energized by meaningful work with statewide impact, enjoy leading teams through innovation and change, and excel at turning complex programs into smooth, customer-focused operations, this is your next career step. For this position, telework is permitted full time with the requirement to report to the office for meetings. In addition, this position will require travel to a variety of events to meet with external parties throughout the state. The assigned duty station for this position is Tumwater, WA. Why Join Us? As a member of the DOSH leadership team, you will: • Shape statewide occupational safety certification policy • Direct programs that directly influence worker safety outcomes • Drive continuous improvement across regulatory and IT-supported systems • Lead dedicated professionals committed to L&I’s mission • Protect workers and communities while strengthening public trust • Work in a collaborative, supportive, forward-thinking environment Your leadership will ensure that Washington continues to be a national model for workplace safety and regulatory excellence. Learn more about DOSH here: 50 Years of DOSH Some of what you’ll do: As the STLS Operations Manager, you will provide strategic leadership and high-level oversight to ensure all DOSH certification, licensing, and grant programs operate with integrity, efficiency, and full regulatory compliance. Your work will include: Program Leadership & Strategic Oversight • Manage and improve statewide certification and licensing programs that ensure safe workplaces across diverse industries. • Lead program planning, performance monitoring, workload evaluation, and team development. • Promote best practices and adapt operations to meet emerging industries and community needs. • Serve as a trusted representative to fire departments, industry leaders, labor groups, and other stakeholders. Regulatory & Policy Stewardship • Ensure consistent, accurate, and compliant application of occupational safety and health rules and statutes. • Oversee programs governed by WACs and RCWs related to asbestos, high hazard facilities, explosives, crane operations, and more. • Provide expert recommendations for DOSH leadership, including the Assistant Director and Department Director. Operational Excellence & System Improvement • Refine processes to enhance customer service, system usability, and program consistency statewide. • Translate operational needs into IT system enhancements through user stories and system improvement planning. • Lead continuous improvement initiatives that drive efficiency, accountability, and high-quality service delivery. Financial & Resource Management • Oversee budgets, ensuring programs remain within allotments and that financial resources align with program goals. • Determine staffing needs, manage hiring and development, and support a culture of excellence. • And much more! Who We’re Looking For A collaborative, visionary leader who is: • Skilled at managing complex regulatory programs • Comfortable making strategic decisions with statewide impact • Adept at leading and developing diverse teams • Able to build strong stakeholder relationships • Passionate about improving systems and advancing safety • Excited by work that has a direct impact on public safety and worker well-being REQUIRED: You qualify with one of the following: Option 1 • Bachelor’s degree in Business/Public Administration or related field • 2+ years of progressively responsible experience in: • Regulatory certification or workplace safety programs • Program or operations management • Supporting or enhancing IT platforms (including user story development) • 2 years of supervisory or team-lead experience Option 2 • 6+ years of experience in regulatory certification, safety programs, or operations management • 2 years of supervisory or team-lead experience • Strong proficiency with licensing/certification IT platforms and process improvement Also Required • Strong knowledge of occupational safety and health regulations • Demonstrated ability to develop, implement, and improve processes • Excellent communication and leadership skills DESIRED: • Master’s degree (MBA, MPA, Info Systems, or related field) • 5+ years working with DOSH certification systems or similar platforms • Proven success leading change and driving system enhancements • Experience managing enterprise-level process improvement efforts • Advanced knowledge of federal/state occupational safety & health regulations • Demonstrated ability to influence policy and advise senior leadership Ready to Lead Programs That Make a Difference? Join a mission-driven team dedicated to protecting Washington’s workers and communities. Your leadership will shape safety outcomes statewide and support L&I’s commitment to Keep Washington Safe and Working. Apply today and bring your passion, expertise, and vision to one of the most impactful leadership roles in DOSH!! See all of our current L&I DOSH position openings here: Current L&I DOSH open positions Things You Need To Know State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more. At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.3 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice. Application process We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the mandatory and desirable qualifications described in the announcement. Please include the following documents with your application: • A cover letter describing specific qualifications. • A current resume detailing applicable experience and education. • A list of at least three professional references with current telephone numbers. Background Check Notice: Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position. Other information • For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business. • Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future. • The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment. • Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions. Did You Know? Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer. In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3 million workers. Veterans Preference Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov. Diversity, Equity, and Inclusion Employer L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe in the importance of recognizing the value each of us contributes to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone. The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service. You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization. For more Information If you have any questions regarding this job posting, program, or the agency, please contact the recruiter, Lori Hensin (she/her/hers) at lori.hensin@lni.wa.gov.