St. Charles Health System

Compensation

Full Description

Pay range: $25.18 - $37.77 per hour ($52,374 - $78,561 annually), based on experience. This full-time exempt position comes with a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement plan, and a generous Earned Time Off (ETO) program. ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Safety & Quality Operations Coordinator REPORTS TO POSITION: Director, Quality Management DEPARTMENT: Quality Management DATE LAST REVIEWED: October 2021 OUR VISION: Creating America’s healthiest community, together OUR MISSION: In the spirit of love and compassion, better health, better care, better value OUR VALUES: Accountability, Caring and Teamwork DEPARTMENT SUMMARY: The Quality Management Department provides essential services to St. Charles Health System (SCHS) including: Quality Improvement support, Accreditation and Licensing expertise, auditing support, Data Abstraction, Data Analysis, Document Library management and support, and Patient Experience program management. POSITION OVERVIEW: The Safety & Quality Operations Coordinator (SQOC) at St. Charles Health System is responsible for supporting all functions that fall under the Directors of Quality Management (QM), Risk Management & Patient Safety (RMPS), and Safety as well as supporting the Infection Prevention (IP) team. The SQOC manages internal resources and communications by providing project coordination and administrative support to the teams. This position is responsible for office logistics to include scheduling, correspondence, supply ordering, and data entry. This position does not directly manage other caregivers. ESSENTIAL FUNCTIONS AND DUTIES: Maintains dashboards, project schedules, issue logs, tasks, org charts, call lists etc. as requested. Coordinates meetings and project schedules/calendars. Maintains electronic schedules including coordinating internal and external departmental and project team meetings. Develops and publishes agendas and meeting minutes as needed. Proactively identifies potential administrative problems and identifies possible solutions, creates documentation, templates, prepares reports and analyzes data to resolve problems. Maintains department documentation by using necessary methods and tools. Develops tools, templates, process improvement/ Lean techniques for Quality & Safety -sponsored efforts. Works with directors and managers to create and distribute daily, weekly, and monthly reports as requested. Maintains the Quality & Safety internal site with relevant tools and templates. Leads knowledge capture upon completion of projects (i.e. identifies learnings, builds/revises templates). Supports the execution of a master communications calendar for all Quality & Safety-related communications. Supports the development of Quality & Safety -specific learning and development efforts. Consistently exhibits behavior and communication support skills that demonstrate the commitment to superior customer service, including quality, care and concern with each and every internal and external customer. Supports the vision, mission and values of the organization in all respects. Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change. Provides and maintains a safe environment for caregivers, patients and guests. Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings. Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. May perform additional duties of similar complexity within the organization, as required or assigned. EDUCATION: Required: Bachelor’s degree in healthcare administration, business or other related field. Equivalent professional work experience may be substituted for Bachelor’s degree. Preferred: N/A LICENSURE/CERTIFICATION/REGISTRATION: Required: Valid Oregon driver’s license and ability to meet St. Charles Health System’s driving requirements. Ability to travel to all St. Charles Health System’s worksites and partner organizations across Oregon. Preferred: N/A EXPERIENCE: Required: Minimum three (3) years’ experience in administration and support. Preferred: Healthcare operations experience with proven ability to manage multiple projects, meet timelines and escalate effectively to meet project goals. Experience with varying exposure to strategy and project management. PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely. ADDITIONAL POSITION INFORMATION: Skills: Excellent written/verbal communication and time management skills. Excellent analytical and organizational skills, including the proven ability to adapt to a dynamic project environment and manage multiple projects. Ability to communicate (verbally and written) effectively with clients, stakeholders, and senior leadership. Excellent time management skills. Ability to organize and work effectively with project teams of staff from department and clients participating in this effort. Demonstrated customer service excellence. PHYSICAL REQUIREMENTS: Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level. Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation. Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing. Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle. Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level. Exposure to Elemental Factors Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface. Blood-Borne Pathogen (BBP) Exposure Category No Risk for Exposure to BBP Schedule Weekly Hours: 40 Caregiver Type: Regular Shift: First Shift (United States of America) Is Exempt Position? Yes Job Family: COORDINATOR CLERICAL Scheduled Days of the Week: Monday-Friday Shift Start & End Time: St. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon. The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine. For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our Careers site. With a variety of nursing positions available, you can choose a career path that fits both your interests AND your lifestyle. 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