Solace

Compensation

Full Description

Solace is a healthcare advocacy marketplace that connects patients and families to experts who help them understand and take charge of their personal health About Solace By harnessing the power of human connection through technology, Solace is transforming healthcare in the U.S. Healthcare in the U.S. is fundamentally broken. The system is so complex that 88% of U.S. adults do not have the health literacy necessary to navigate it without help. By helping people work with health advocates, Solace serves as an integral, personal support layer that helps individuals and families make informed decisions and achieve better outcomes. Using proprietary technology to match patients with experienced advocates, Solace cuts through the red tape of healthcare and helps people get the clarity and confidence they deserve. Solace is a Series B startup founded in 2022 and backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures, and SignalFire. We are a lean, fully remote U.S. team distributed coast-to-coast. Check out our funding announcement in the WSJ here. About the Role As the Head of Lifecycle at Solace, you’ll be responsible for shaping how we communicate with patients and advocates throughout their journey — from initial awareness to long-term engagement and retention. You’ll collaborate closely with cross-functional teams to refine our lifecycle programs, test, and scale operational excellence across channels (email, SMS, and beyond). This is a hands-on role for a strategic thinker and team leader who thrives on ownership and iteration in a fast-moving environment. What You’ll Do Build and mentor a high-performing lifecycle marketing and retention team of 2 Lifecycle Associates, and 1 Lifecycle Manager. Foster a culture of collaboration, experimentation, and results-driven performance. Own and optimize the end-to-end patient lifecycle across acquisition, onboarding, engagement, and retention. Lead the design, launch, and analysis of multi-channel lifecycle programs that drive measurable improvements in activation, conversion, and patient satisfaction. Oversee experimentation frameworks—from hypothesis creation to measurement—and surface insights that fuel iteration and innovation. Collaborate cross-functionally with Product, Data, and Operations to ensure alignment, consistency, and scalability of all lifecycle efforts. Understand and maintain the complex automation workflows in Customer.io, leveraging segmentation, conditional logic, and personalization to deliver tailored experiences. Ensure quality and compliance through rigorous QA across communications, safeguarding accuracy, brand alignment, and regulatory adherence. Translate insights into strategy, using performance data to continuously refine targeting, creative, and cadence for optimal outcomes. Stay abreast of industry trends and best practices in lifecycle marketing and CRM. Continuously seek opportunities to enhance the patient and advocate experience through innovative strategies and technology. What Success Looks Like A high-performing lifecycle ecosystem that runs with precision, agility, and measurable impact — delivering the right message, to the right person, at the right time, every time. Who You Are A leader with strong followership, and a collaborative partner who thrives on cross-functional work and constructive feedback. A strategic operator who can think holistically about the patient journey while staying curious and detail-obsessed in execution and logic. A data-informed marketer who loves using experimentation and analytics to improve every touchpoint. A builder and optimizer who can bring structure and process to fast-evolving environments. Excited to contribute hands-on in a high-growth, mission-driven startup. What You Bring to the Table 10+ years of experience in lifecycle, CRM, or retention marketing — ideally in a consumer-facing environment and managing a team of at least 3. Proven track record of owning and scaling multi-channel lifecycle programs that deliver measurable business results. Deep familiarity with CRM platforms (Customer.io, Braze, Iterable, or similar) and dynamic personalization strategies using Liquid or conditional logic. Strong understanding of A/B testing, experimentation design, and data-driven decision-making. Experience collaborating with cross-functional partners (e.g., product, design, analytics, operations) to deliver seamless, customer-centric campaigns. Proficiency in data interpretation, reporting, and optimization; comfortable using dashboards or pulling reports to drive insights. Exceptional organization and attention to detail, with the ability to manage multiple priorities simultaneously. A bias for action — you move fast, make sound decisions, and thrive under tight timelines. Bonus: experience in healthcare, fintech, or other regulated industries, a 3-sided marketplace, or in a fast-paced startup environment. Applicants must be based in the United States. Up for the Challenge? We look forward to meeting you. Fraudulent Recruitment Advisory: Solace Health will NEVER request bank details or offer employment without an interview. All legitimate communications come from official solace.health emails only or ashbyhq.com. Report suspicious activity to recruiting@solace.health or advocate@solace.health.