SISL Global
via LinkedIn
Desktop Support Specialist
Compensation
$40K - 55K a year
Responsibilities
Provide advanced technical support and troubleshooting for hardware, software, and network issues, including remote assistance and mentoring junior staff.
Requirements
Experience in desktop/laptop hardware and software support, strong troubleshooting skills for Windows and Mac, network connectivity knowledge, and ability to work with IT teams and ticketing systems.
Full Description
Key Responsibilities: · Provide technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction
This job posting was last updated on 12/1/2025
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