Sigma Technologies, Ltd.

Compensation

Full Description

Note: The job is a remote job and is open to candidates in USA. Sigma Technologies is a growing engineering and design firm with over 500 team members across 30+ states, seeking an experienced Program Manager. The Program Manager will oversee program execution, provide strategic direction, mentor project managers, and manage client relationships to ensure projects are delivered on time and to the highest standards. Responsibilities • Responsible for measuring and developing the project manager's abilities and effectiveness through KPIs and set core competencies in accordance with corporate governance. • Work closely with cross-functional teams to ensure smooth project implementation and customer satisfaction. • Attend industry events, conferences, and networking opportunities to enhance the company's visibility. • Serve as a mentor and coach to other project managers, offering guidance and support. • Oversees project managers in the delivery of all Program related projects in accordance with the contractual agreement, scope, schedule, and budget of the project. • Oversee the planning, scheduling, and execution of all phases of projects within the designated program in accordance with project management processes, policies, guidelines, and corporate governance. • Develop and monitor high-level project workflows, validate project scopes, and collaborate on project priorities. • Oversees the creation of proposals, kickoff meetings, and discovery calls. • Prepare, review, and approve project change orders and/or correction actions in collaboration with the client, Project Engineer(s), and Operations Manager. • Provide program cost forecasting over the life of the project or program. • Ensure the successful closure of the program, including finalizing all program activities, obtaining acceptance from stakeholders, and conducting post-program evaluations. • Document lessons learned and share best practices with the organization. • Maintain clear and consistent communication with program stakeholders, including executive leadership, project managers, and cross-functional teams. • Provide regular program updates to management and stakeholders. • Resolve conflicts and facilitate effective communication within the program team. • Liaises between project members, cross-functional teams, external vendors, and other stakeholders to ensure deliverables, requirements, schedules, cost, and meeting plans are communicated. • Accountable for contractual correspondence and communication with all stakeholders, including identification and reporting of risks, liabilities, and opportunities. • Identify potential risks and issues that may impact project success and develop risk mitigation plans and contingency strategies. Monitor and manage risks throughout the project life cycle. • Manage Program level P&L reporting. • Build and maintain strong relationships with senior leadership at existing customers. • Build an understanding of the customer’s organizational structure and decision-making process. • Identify and understand client challenges, propose solutions, and tailor product/service offerings accordingly. • Conduct thorough market research to stay informed about industry trends, customer preferences, and competitor activities. • Lead Program update calls and in-person meetings with external clients. • Monitor and manage expectations of communication between staff and external clients. • Develop and execute a strategic plan to identify and target new business opportunities at the customer. • Collaborate with the sales team to develop sales strategies, set targets, and achieve revenue goals. • Prepare and deliver compelling presentations and proposals to potential customers. • Negotiate contracts and terms of agreements with clients, ensuring a win-win outcome for both parties. • Maintain accurate and up-to-date records of sales activities and client interactions in the CRM system. • Keep abreast of the company's product/service offerings, updates, and enhancements. • Other duties as assigned. Skills • Bachelor’s of Science in Engineering/Engineering Technology or Bachelor's of Business Administration; or an equivalent combination of education and experience. • A minimum of 7 years of experience with telecommunications/Fiber engineering, operations, and/or project management including financial oversight and personnel development. • A minimum of 3 years of functional, or direct people management experience, with the proven ability to lead, motivate, and influence. • Project Management Certification (PMP) or equivalent certification/experience required. • Proven experience in project management, with a track record of successfully delivering projects on time and in budget. • Strong leadership, communication, and interpersonal skills, with the ability to manage multiple stakeholders with competing priorities. • Must be results-driven with a dedicated focus on achieving successful project performance, customer satisfaction, and organic sales growth. • Demonstrated a level of understanding of commonly used project management concepts, practices, and procedures. • Adaptability and problem-solving abilities. • Exceptional attention to detail and organizational skills. • Available during the 'core' work hours of 8:00 a.m. to 5:00 p.m. Evening and weekend work may be required as duties demand. • Willing and able to travel regularly (20%-30%), which will include overnight travel. • Dependable transportation and valid driver’s license and insurance. • Able to pass a background check/drug test/driving record check. • Authorized to work in the United States. Company Overview • Sigma Technologies is a leading engineering and design firm specializing in infrastructure solutions for the power and telecom industries. It was founded in 1998, and is headquartered in Perrysburg, Ohio, USA, with a workforce of 501-1000 employees. Its website is http://teamsigma.com.