searlarch

Compensation

Full Description

Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Customer Service Representative, your job is to provide excellent customer support to our clients. You will act as a liaison between our company and the clients. If you have the desired skills and qualifications required for this role, you can send in your applications to us. Responsibilities • Update and maintain customer information in the database. • Provide customers with all the information that they require. • Keep track of customer accounts by recording their account information and the issues they have reported. • Handle customer complaints actively and ensure its resolution on time. • Take orders and calculate the charges by processing customers' information. • Resolve customer complaints on time and ensure the quality of services is maintained. • Handle change in policies of the company and explain them to the customer. • Generate sales leads for our clients. • Maintain a record of all the tasks undertaken and submit it to the higher management. Requirements • Knowledge of social media will be an added benefit. • Ability to provide results under pressure. • Excellent communication and interpersonal skills. • Good problem-solving skills.