SB Tennis Patrons

Compensation

Full Description

Position Overview We are looking for a motivated and customer-focused Sales Customer Associate to support our growing client base. This role blends customer service with consultative sales, requiring someone who can understand customer needs, recommend tailored solutions, and deliver a seamless, positive experience. The ideal candidate is professional, goal-driven, and confident communicating across phone, email, and live chat channels. This is a fully remote position, offering flexibility, growth potential, and a stable work environment. Key Responsibilities • Respond to inbound customer inquiries with professionalism, clarity, and accuracy • Conduct outbound follow-ups to warm leads, inquiries, and existing customers • Understand customer needs and recommend the best products or services • Support customers during the ordering, account management, or onboarding process • Maintain detailed records of customer interactions and sales activity in the CRM • Meet or exceed monthly performance, quality, and sales targets • Provide product information, pricing details, and service recommendations • Resolve customer concerns with patience and effective problem-solving • Collaborate with internal teams to improve customer experience and sales processes • Represent the company with a positive, customer-first attitude Qualifications • 1–3 years of experience in sales, customer support, or a hybrid role • Strong communication skills with the ability to build trust quickly • Comfortable handling both inbound and outbound communication • Ability to understand customer needs and offer appropriate solutions • Tech-savvy and able to learn new software quickly • Experience with CRM systems (Salesforce, HubSpot, or similar preferred) • Strong problem-solving skills and attention to detail • Goal-oriented with a track record of meeting or exceeding targets • Reliable home office setup with stable internet connection Preferred Qualifications • Previous remote work experience • Experience in a fast-paced sales or customer success environment • Familiarity with live chat platforms, ticketing systems, or call center tools What We Offer • Performance bonuses and incentive opportunities • Fully remote work with flexible scheduling • Paid training and ongoing professional development • Supportive team environment with growth opportunities • Access to digital tools, resources, and career advancement pathways