Sarina Management of Branson

Compensation

Full Description

Overview Join our dynamic hospitality team as a Front Desk Associate, where your energy and enthusiasm will create memorable experiences for our guests from the moment they arrive. In this vital role, you will be the welcoming face of our hotel, ensuring smooth check-ins, providing exceptional guest services, and maintaining a warm, professional environment. Your proactive approach and attention to detail will help foster guest satisfaction and loyalty, making every stay special. Duties • Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently. • Manage multi-line phone systems with professionalism, providing accurate information and directing calls appropriately. • Handle guest inquiries, requests, and complaints promptly to ensure a positive experience. • Maintain accurate records of guest reservations, arrivals, departures, and billing details. • Support night audit processes by reconciling daily transactions and preparing reports for management review. • Coordinate with housekeeping and maintenance teams to address guest needs swiftly. • Uphold hotel policies and procedures related to guest safety, confidentiality, and service standards. Skills • Proven experience in hotel front desk operations. • Excellent customer service skills with a friendly, approachable demeanor. • Bilingual or multilingual abilities to serve diverse guests effectively. • Strong knowledge of hotel management systems and multi-line phone operations. • Familiarity with guest relations strategies to enhance overall guest satisfaction. • Ability to handle night audit responsibilities with accuracy and efficiency. Pay: From $15.00 per hour Expected hours: 40.0 per week Work Location: In person