San Tan Ford
via LinkedIn
FULL TIME SERVICE ADVISOR
Compensation
$45K - 60K a year
Responsibilities
Maintain service metrics and customer satisfaction for Quick Lane and Service Departments while controlling expenses and managing daily operations.
Requirements
High school diploma with at least 1 year of relevant experience, good problem-solving and accounting skills, and ability to maintain professional relationships.
Full Description
Description The primary purpose of this job is to maintain the service metrics for the Quick Lane and Service Departments, while retaining a high level of customer satisfaction. Requirements Essential Functions: • Retain a high level of customer satisfaction at or above Group Average • Maintain a high level of Service Metrics Measurements • Follow the Written Service Drive Process for both Quick Lane and Service Departments • Control expenses including Rental Vehicles and policy adjustments • Develop and exhibit good problem solving skills, including solving concerns with customers and associations without involving management • Develop accounting skills for the Service department • Learn to use the DMS (Dealership Computer System) • Understand the Ford Warranty Process • Manage and control the daily Work-In-Process (WIP) and Special Orders for Parts • Continue all training and certification classes • Maintain a good relationship with all departments • Endorse a high level of professionalism Education Required • High School Diploma or equivalent Practical Experience • 1 year of experience in the field is required
This job posting was last updated on 12/6/2025
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