Samsara

Compensation

Full Description

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: We are seeking a Senior Software Engineer with deep, specialized experience in CCaaS platforms, Conversational AI, and development. In this role, you will be the primary technical owner and architect on our Post-Sales Systems team, responsible for our Zoom Contact Center ecosystem. Your core responsibility will be to design, build, and manage the entire platform, including all interaction routing, treatment logic, and the deployment of both native CCaaS-based AI and conversational AI. Success in this role requires a unique blend of solution architecture, hands-on Python development, and a deep understanding of the modern contact center technology stack. You will collaborate with teams across Customer Support and Product, transforming abstract concepts into a production-ready, enterprise-grade CCaaS strategy. This role is open to candidates residing in the US except Alaska, Austin metro, California, Chicago metro, Connecticut, Dallas metro, Denver metro, Houston metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Washington, and Washington DC metro. You should apply if: • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. • You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. • You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ideas for our customers. • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best. In this role, you will: • Serve as the primary technical owner and architect for our Zoom Contact Center (CCaaS) platform, responsible for its overall configuration, health, and strategic roadmap. • Design, implement, and maintain all sophisticated interaction routing flows and treatment logic to optimize customer experience and agent efficiency. • Architect and build custom solutions using Python to create custom AI agents, platform extensions, and integrations for the live CCaaS environment. • Deploy, manage, and optimize native CCaaS-based AI solutions (e.g., real-time transcription, agent assist, sentiment analysis) to drive operational improvements • Evaluate, select, and integrate third-party APIs for conversational AI, generative AI, and other critical services to enhance our platform. • Implement and manage real-time data processing workflows and API-driven services to connect our contact center with other business-critical systems. Minimum requirements for the role: • 6+ years of experience in a technical role (e.g., Solutions Architect, Sales Engineer, technical Product Manager) focused on enterprise software, SaaS, or AI. • 3+ years of direct, hands-on experience with contact center (CCaaS) and routing. • Proven experience with Python. • Strong proficiency with RESTful APIs, real-time data processing, and complex system integrations. • Strong proficiency with SQL and database management. • Experience managing the technical lifecycle of complex enterprise projects or products. An ideal candidate also has: • Experience launching a new AI or bot-related product from concept to release. • Direct experience in a solutions architecture or technical product management role. • Experience with iPaaS platforms like Workato or Zapier. • Familiarity with speech analytics models and their application. Samsara’s Compensation Philosophy: Samsara’s compensation program is designed to deliver Total Direct Compensation (based on role, level, and geography) that is at or above market. We do this through our base salary + bonus/variable + restricted stock unit awards (RSUs) for eligible roles. For eligible roles, a new hire RSU award may be awarded at the time of hire, and additional RSU refresh grants may be awarded annually. We pay for performance, and top performers in eligible roles may receive above-market equity refresh awards which allow employees to achieve higher market. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Skills: Agriculture, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Artificial Intelligence (AI) Agents, Call Centers, Cloud Computing, Compensation and Benefits, Construction, Customer Experience, Customer Support/Service, Data Processing, Database Administration, Ecosystems, Enterprise Applications, Geography, Grocery Stores, Interaction Flow Diagram, Internet of Things, Manufacturing, On Site Support, Operational Improvement, Philosophy, Post-Sales, Process Improvement, Product Management, Product Support, Python Programming/Scripting Language, REST (Representational State Transfer), SQL Databases, Sales/Support Engineering (SE), Software Engineering, Software as a Service (SaaS), Solution Sales, Sustainability, System Integration (SI), Technical Leadership, Technical Sales About the Company: Samsara