Rutgers University

Compensation

Full Description

Posting Summary RCSB Protein Data Bank is seeking a highly motivated Scientist with expert knowledge of the rcsb.org website including the deposition process and all user facing functionality. This position will involve collaboration with a team of scientists, software developers, and the rcsb.org user community. The candidate should be comfortable working in a dynamic environment, and able to demonstrate an ability to think creatively, generate new ideas, and implement solutions to address user issues. The candidate should enjoy working with scientific data and engaging with scientists to solve problems for RCSB PDB external users. Responsibilities: * Serve as a subject-matter expert on the rcsb.org user environment and structural biology. * Problem identification and resolution * Assist in the accomplishment of the unit’s operational goals and objectives * Clients who are clearly informed and serviced * Safeguarded unit assets * Compliance with operational policies and procedures * Communicate professionally with the RCSB PDB user community on a daily basis. * Evaluate and maintain appropriate workflows for external user problems. * Optimize the workflow for support and customer service issues in the rcsb.org environment. * Manage training event planning, advertising, and post-analysis * Enhance RCSB .org user documentation with tutorial videos * Other training and outreach support as needed