Russell Tobin

Compensation

Full Description

Client: Banking Firm Job Title: IT Support Duration: 12+ months (possible extension or permanent hire) Pay: $21.00/hr on W2 Location: South Jordan, UT Schedule: Variable shifts | 40h work week Job Overview A leading banking firm is seeking an experienced IT Support Specialist to provide high-quality technical support. This role focuses on delivering exceptional customer service, resolving technical issues efficiently, and supporting enterprise-level hardware and software. Key Responsibilities • Deliver excellent customer service via phone, chat, and in-person support. • Actively listen to users to understand issues and respond with urgency. • Document incidents and requests accurately in the tracking system. • Troubleshoot and resolve hardware, software, and application problems. • Perform assessment, triage, research, and education to end users. • Provide after-hours or weekend support as needed. • Maintain strong attention to detail, follow-through, and a positive, team-oriented attitude. • Install, modify, repair, and run diagnostics on hardware, peripherals, and software. • Build rapport with users and communicate clearly regarding resolution status. • Handle challenging situations professionally and calmly. Qualifications • Excellent customer service and communication skills. • 2–5 years of related IT support experience in a high-tech, fast-paced environment. • Technical support background preferred but not required. • High school diploma or GED required. • Strong diagnostic and problem-solving skills. • Self-motivated and able to work independently under pressure. • Able to work varied shifts, including evenings, weekends, and holidays.