Russell Tobin

Compensation

Full Description

Job Title: Account Representative/Technical Support (Overnight position) Work setting; Remote Office location: Minneapolis, MN Pay range: $24.00/hourly - $27.14/hourly Contract length: 12 months (possibility for extension/conversion) Position Overview The Technical Support supports our clients with their commercial credit card programs by providing technical assistance through phone, email, and chat to ensure a positive client experience with our online commercial card management platforms. The Technical Support regularly address client issues by listening to clients, troubleshooting potential root causes of issues and determining the appropriate course of action with the goal of final issue resolution and maximum client satisfaction. This is a key client support role that works closely with our account management teams and is a team orientated position. This role is responsible for supporting Federal Government and commercial accounts and requires passing a post-employment screening administered by the General Services Administration (GSA) which includes criminal and background checks. Basic Qualifications • High school diploma or equivalent • Two to three years of experience within Customer Service Preferred Skills/Experience • Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service • Good verbal and written communications skills • Proficient computer skills using a variety of software packages including Microsoft Office applications • Effective telephone and interpersonal skills • Good problem-solving and negotiation skills • Ability to handle difficult customer calls • Ability to identify and resolve/escalate problems • Experience in helpdesk ticketing systems (ex: ServiceNow) Benefits (Pride Global) Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k) retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.