Rubrik, Inc.

Compensation

Full Description

Job Description: • Work with the MSP Solution Architecture and Product Management team to identify, prioritize, and define new service offerings (managed backup, DRaaS, cyber recovery, SaaS backup, ransomware readiness assessments, etc.). • Translate product roadmaps into service blueprints, including scope, SLAs, service tiers, success criteria, and KPIs into Rubrik Validated Designs. • Design scalable reference architectures and deployment patterns for new services across on-prem, cloud, and sovereign environments—incorporating security, compliance, and resiliency requirements (immutability, air gap, least privilege, auditability). • Build and deliver repeatable Service Offering Co-Creation workshops for MSPs, spanning onboarding, solution development, and service launch. • Define standard BOMs, sizing guidelines, and configuration patterns for typical customer and MSP use cases. • Support strategic sales and partner opportunities that rely on new or enhanced services: discovery, requirement capture (including RPO/RTO, sovereignty, compliance), and high-level solution design. • Lead hands-on workshops to validate architectures and integration with customers’ existing environments (hypervisors, storage, networking, identity, ticketing/ITSM, SIEM, etc.). • Collaborate cross-functionally to create delivery playbooks, runbooks, technical implementation guides, and use case collateral for internal and partner teams (MSPs/MSSPs, Tech Alliances, GSIs/SIs). • Define and document service descriptions, RACI matrices, onboarding and cutover methodologies, and acceptance criteria. • Develop training assets (presentations, labs, best practice guides, FAQs) and deliver enablement sessions to ensure high-quality, repeatable partner delivery. • Work closely with the competitive intelligence and research team, contribute to competitive positioning of services and differentiation vs. peer solutions in the backup, recovery, and cyber resilience market. Requirements: • 7-8 years in technical roles such as Solutions Architect, Services Architect, or Senior Consultant, ideally within data protection, storage, or cloud infrastructure vendors, MSPs, or systems integrators. • Demonstrated experience designing and delivering complex backup, recovery, and data management solutions using products similar to Commvault, Cohesity, Veeam, Veritas, Rubrik, etc. • Strong background with virtualization and cloud platforms: VMware vSphere, Hyper-V, and at least one major hyperscaler (AWS, Azure, GCP) including networking, IAM, storage classes, and DR constructs. • Proven track record creating standardized services or managed offerings: defining SLAs, service catalogs, delivery processes, and runbooks. • Ability to engage with customers and partners at both executive and deep technical levels; strong workshop facilitation and whiteboarding skills. • Solid understanding of security and compliance principles relevant to backup and recovery (immutability, encryption, key management, zero-trust, least privilege, audit trails, data sovereignty). • Excellent written and verbal communication skills; demonstrated ability to produce high-quality architecture documentation and enablement materials. • Experience working at or closely with ISVs in the data protection / cyber resilience space (e.g., Commvault, Cohesity, Veeam, Veritas, Rubrik, Dell, HPE, NetApp) in a services or solutions architect capacity. • Prior role in service creation for MSPs, MSSPs, cloud service providers, or large managed hosting providers (e.g., designing backup/DRaaS/cyber recovery offerings). • Familiarity with ITSM, SIEM/SOAR, and automation/orchestration tools (ServiceNow, Jira, Ansible, Terraform, scripting languages such as PowerShell or Python). • Hands-on experience with enterprise infrastructure operations: storage, networking, Windows/Linux, databases, and identity platforms (e.g., AD, Entra ID, LDAP). • Experience with ransomware recovery and cyber-resilient architectures, including vaulting, clean-room recovery, and incident response integration. • Industry certifications in relevant domains: Vendor-specific (e.g., Veeam Architect, Commvault/Veritas certifications), Cloud (AWS/Azure/GCP architect level), Security (CISSP, CISM, CCSK, etc.). Benefits: • Eligible for equity and benefits