Rowan Helping Ministries

Compensation

Full Description

GENERAL RESPONSIBILITIES The Ketner Center Front Desk Receptionist is a full-time position that reports directly to the Crisis Assistance and Housing Manager. The duties and responsibilities of this position will require 40 hours per week. The employee will work from 8am to 5pm Monday through Friday, with a one-hour lunch break. This position is eligible for benefits after first 90 days of employment. The person in this position is the first point of contact for people seeking assistance from the food pantry, clothing center, day showers, and crisis assistance. SPECIFIC RESPONSIBILITIES • The candidate must be a caring, patient, tolerant, multi-tasking individual who can work well with a diverse population, be a team player, maintain confidentiality and have a professional demeanor in a fast-paced work environment. • Be thoroughly knowledgeable of Rowan Helping Ministries policies and procedures, including Crisis Assistance Network and USDA Food Distributions. • Responsible for verifying eligibility of services related to food, clothing, and day showers and documenting services in Virtual Case Manager and Smart Choice. • Must be able to provide accurate information through various forms of communication including telephone, email, and in person. • Greet and assist volunteers check in and out for service hours and maintain access-badge check in and out log sheet. • Maintain effective working relationships with volunteers, community partners, and Rowan Helping Ministries staff. • Delegate tasks to volunteers assigned to the front desk. • Perform other related work duties as assigned by the Director of Crisis Assistance and Food Operations and Crisis Assistance and Housing Manager. GENERAL REQUIREMENTS Should be able to stoop, lift up to 20 pounds and consistently maneuver within the office area. This position will work primarily indoors and may include repetitive motions and long periods of sitting. However, the person should be mobile to access various environments. Required to stand and walk but also must be able to sit and talk or listen. Must possess the ability to speak and hear English; read and write handwritten and typed material. Bilingual English/Spanish is preferred. EDUCATION AND EXPERIENCE Must be at least 21 years old and ideally possess at least a two-year associate degree or work-related experience. Proficient in Microsoft Office and basic computer skills. Job Type: Full-time Pay: From $15.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Health insurance • Life insurance Work Location: In person