Rogers Behavioral Health

Compensation

Full Description

Summary: The IT End User Engineer supports and enhances our organization's end-user computing experience. This role is responsible for deployment and ongoing management of desktop, mobile, and collaboration technologies, ensuring user satisfaction, and delivering high-quality technical support. The End User Engineer will work closely with IT teams, vendors, and business users to troubleshoot issues, deploy hardware/software solutions, and support day-to-day end-user operations across various systems and platforms. This role is onsite in Oconomowoc, WI. Job Duties & Responsibilities Application Packaging: Develop, build, and maintain application packages for deployment. Ensure compatibility, performance, and security of application packages, adhering to best practices and standards. Collaborate with software vendors and internal stakeholders to resolve packaging-related issues and optimize software distribution processes. Endpoint Administration: Administer device lifecycle processes including provisioning, patching, and decommissioning Administer Microsoft Intune to deploy, maintain, and upgrade applications, configurations, and policies for end user devices. Implement and manage endpoint profiles, compliance rules, and security settings to ensure a secure and productive end user environment. Stay updated on endpoint features and capabilities, leveraging new functionalities to enhance device management and user experience. Technical End User Support: Provide advanced technical support and troubleshooting for end user issues, including hardware, software, and network-related problems. Serve as a subject matter expert and escalation point for other end user support teams, assisting with complex technical issues and escalations. Analyze and resolve escalated incidents and service requests within agreed upon SLAs, ensuring minimal disruption to end user productivity. Collaboration and Knowledge Sharing: Collaborate with cross-functional teams, including IT infrastructure, security, and application development, to streamline processes and improve end user experience. Share expertise and provide training to other team members on application packaging techniques, Intune administration best practices, and advanced troubleshooting methods. Contribute to the development and maintenance of knowledge base articles, technical documentation, and standard operating procedures. Promotes department goals as well as the mission of the hospital. Participate in daily team huddles and department meetings Consistently meet individual and team key performance indicators (KPIs) Communicates with all individuals in a positive and professional manner. Support the mission and values of Rogers Behavioral Health by delivering compassionate, solutions focused support Additional Job Description: Education/Training Requirements: Bachelor’s degree in computer science, or related field and/or equivalent work experience 3+ years’ experience required in end-user support and desktop engineering Valid driver's license and must be insurable by Rogers Experience with Microsoft InTune, SCCM and Jamf Pro Proficiency in Windows 11, macOS, Office 365 Strong understanding of Hybrid Azure AD and identity management Familiarity with NIST and HIPAA Privacy compliance frameworks Proficiency in Powershell scripting for automation and device configuration Experience supporting a variety of end-user devices and peripherals Excellent troubleshooting, communication, and documentation skills This role is onsite in Oconomowoc, WI. With a career at Rogers, you can look forward to a Total Rewards package of benefits, including: Health, dental, and vision insurance coverage for you and your family 401(k) retirement plan Employee share program Life/disability insurance Flex spending accounts Tuition reimbursement Health and wellness program Employee assistance program (EAP) Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health. To link to the Machine-Readable Files, please visit Transparency in Coverage (uhc.com) ABOUT ROGERS BEHAVIORAL HEALTH: Rogers Behavioral Health is a nationally recognized, not-for-profit provider of highly specialized psychiatric care. Rogers offers evidence-based treatment for children, teens, and adults with OCD and anxiety, addiction, depression and other mood disorders, eating disorders, trauma, and PTSD. Backed by more than a century of experience, Rogers is leading the way on measurement-based care and use of clinical outcomes. Rogers provides residential care and has three inpatient facilities located in southeastern Wisconsin. Rogers also offers outpatient services in a growing network of communities across the U.S. The System also includes Rogers Behavioral Health Foundation which supports patient care, programs, and research; and Rogers InHealth an initiative that works to eliminate the stigma of mental health challenges. For more information, visit rogersbh.org. EOE/MFDV Equal Employment Opportunity and Affirmative Action – Rogers Behavioral Health (rogersbh.org)