rockITdata

Compensation

Full Description

Driven by Innovation and built on Trust, rockITdata is a unique SDVOSB services company that partners with leading commercial healthcare/life sciences organizations on cutting edge innovations - think AI, automation and data transformation. We then bring those commercially tested solutions to government entities to deliver predictable, measurable impact for the American taxpayer and consumer. Overview We are seeking a highly skilled Integration Engineer with (ServiceNow / Nuvolo Configuration experience) to provide end-to-end configuration support, CMDB governance, and environment support across Nuvolo’s Connected Workplace Platform and the broader ServiceNow ecosystem. The integration will use the Nuvolo EAM for Healthcare that will use the underlying SNOW platform. The Engineer will develop and update Configuration Management plans and Change Management processes, ensuring compliance with directives, policies, and industry best practices. This role works closely with program requirements analysts, external system partners, Nuvolo/ServiceNow platform teams, and Technical Support (Shared Services) to ensure that configuration artifacts, integrations, workflows, and releases are properly documented. Leveraging Nuvolo’s Connected Workplace for facilities, space, asset management, clinical engineering, and operational workflows—and the underlying ServiceNow platform architecture—the engineer will use the CMDB, Change Request processes, and integration pipeline for development, deployment, and production environments. This role also requires loading product configuration items (CIs) into Jira, Confluence, GitHub, ServiceNow CMDB, and Nuvolo modules as required. The engineer will create/manage GitHub repositories, maintain configuration libraries, and submit/approve Change Requests through ServiceNow. Key Responsibilities Nuvolo + ServiceNow Configuration Support configuration, governance, and maintenance of Nuvolo’s Connected Workplace applications (e.g., Asset Management, Facilities, Space, Field Service). Change & Release Management Participate in the daily execution of IT Change Management, including: Technical Review Board (TRB) Configuration Control Board (CCB) Change Advisory Board (CAB) interactions (if applicable) Plan, execute, control, measure, and report on integration activities impacting business applications, Nuvolo apps, and infrastructure systems. Manage and execute the software build, release, and version control processes. Integrations & Environment Support Utilize and maintain Application Lifecycle Management (ALM) tools including: ServiceNow CMDB, Nuvolo modules Jira, Confluence, GitHub, SharePoint Document and maintain the technical integration for the IT division, including Nuvolo-specific configuration and ServiceNow platform updates. Agile, DevOps & Traceability Ensure integration to systems support Agile/SCRUM development and DevOps workflows. Identify and maintain the integration configuration of requirements documentation, design documents, software artifacts, and Nuvolo/ServiceNow configuration items. Track all problems and changes in integration documents and software, reporting changes and current configuration status. Collaborate with developers on materials and updates for integrations, and workflows in Nuvolo and ServiceNow. Provide subject matter expertise in meetings, technical reviews, and customer-facing working sessions. Required Qualifications Bachelor’s degree in Computer Science, Engineering, Engineering Management, Math, or equivalent (8 years of additional relevant experience may be substituted for degree). Minimum 5 years of IT experience, with at least: 2 years performing Integration Management functions, including traceability, change control, audits, documentation, and ITSM. Strong familiarity with ServiceNow Integration Concepts and lifecycle management. Experience working with Nuvolo modules or similar enterprise asset/workplace management platforms. Strong attention to detail—quality of processes, documentation, and configuration data is critical. Excellent communication and interpersonal skills with experience interacting with customers and internal teams. Must be able to pass a background check and obtain a Public Trust (High-Risk) Position. Must have valid U.S. work authorization and 3+ years of continuous U.S. residency. Candidates who do not meet the required qualifications will not be considered. Preferred Qualifications Previous experience working with Federal Government programs. Experience with NIST RMF guidance, federal compliance, and IT governance frameworks. Experience supporting or conducting Change Control Boards. Experience with: AWS, Jenkins, SharePoint ServiceNow workflows, Flow Designer, Business Rules, and CMDB modeling Nuvolo modules (Clinical Asset Management, Facilities, Maintenance, Space, Real Estate, Field Service) Experience in Agile ALM/collaboration tools (Jira, Confluence, GitHub). Knowledge of ITIL v4 frameworks or a related certification. #LIRemote Here at rockITdata, we are committed to following our 10 Guiding Principles. Our Guiding Principles define our culture. They’re who we are, how we work, and what inspires us to be the best. We empower our people to be themselves and encourage an entrepreneurial way of thinking. In our challenging, fast-paced environment, no day is the same. Know the Why. Value People Above All Else. Transparency to a Fault. Progress, Not Perfection. Be Good by Doing Good. Smart People Can Disagree. Bend but Don’t Break. Represent Your Brand. Think Differently. Be Amazing, Be Fearless, Smile, Have Fun! Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization! rockITdata has become aware of a recruitment scam where unauthorized individuals are impersonating rockITdata recruiters, issuing fake job offers, and attempting to setup payment for the job seeker’s new hire costs. No one is ever required to complete any monetary transactions before starting employment with rockITdata. Legitimate rockITdata communications only come from @rockitdata.com email addresses and our official Applicant Tracking system, JazzHR (@applytojob.com email addresses). Please refer to our official Careers page at www.rockitdata.com/careers to accurately submit your application with us. You may also verify any suspicious communication by contacting our recruitment team directly through our official email, dreamjob@rockitdata.com. rockITdata is an equal opportunity employer and is committed to non-discrimination in all employment practices and decisions. All qualified applicants will receive consideration for employment without regard to disability status, veteran status or any characteristic protected by Federal, state, or local law. rockITdata wants all interested and qualified candidates to be able to use our career site to review and apply for employment opportunities. If you have a disability and need an accommodation to access the application process, please contact us for assistance at dreamjob@rockitdata.com.