Roam Properties

Compensation

Full Description

Job Title: Airbnb/Vrbo Property Manager Location: Remote Employment Type: Full-Time Role Overview We are seeking a full-time Property Manager to lead the day-to-day operations of our growing short-term rental portfolio. This person will be the central hub - ensuring homes are always guest-ready, vendors are managed effectively, and owners receive clear, consistent updates. The right candidate is highly organized, thrives on problem-solving, and is eager to develop systems that support growth at scale. Key Responsibilities • Build and maintain efficient scheduling systems for cleanings, maintenance, and vendor services. • Proactively identify and resolve operational issues to maintain 5-star guest and owner satisfaction. • Manage guest communications with professionalism, empathy, and a solutions-first approach. • Coordinate and negotiate with vendors (cleaners, handymen, suppliers) to ensure quality and cost-effectiveness. • Track performance metrics, expenses, and property-level profitability to guide decisions. • Support company growth by standardizing processes, creating checklists, and implementing strategies that allow operations to scale smoothly. • Assist in onboarding new properties, including setup, furnishing coordination, and go-live readiness. Qualifications • Demonstrated strength in organization and time management across multiple priorities. • Proven problem-solving ability and adaptability in fast-paced environments. • Strong customer service mindset with clear and professional communication. • Experience coordinating and managing vendors or contractors. • Proficiency with tech platforms (Airbnb/VRBO, scheduling tools, spreadsheets, etc.). • Self-starter who can balance day-to-day execution with long-term growth strategies. What We Offer • Competitive salary (DOE). • Flexibility and autonomy in your daily role. • Opportunity to help shape and grow a company expanding regionally and nationally. • Experience at the intersection of real estate, hospitality, and operations management. • A supportive environment that values initiative, accountability, and innovation. Job Type: Full-time Pay: $40,000.00 - $60,000.00 per year Benefits: • Flexible schedule Application Question(s): • Tell us about a time you improved an operational process. What was the problem, what did you change, and what was the measurable impact? • How many STR units have you personally managed at one time, and what were your responsibilities day-to-day? • Describe the most challenging guest situation you’ve ever handled. What was your approach, and what did you learn from it? • What do you believe makes the difference between a 3-star stay and a 5-star stay? Give an example from your own work. • What part of STR management energizes you the most, and what part drains you the most? • In one sentence, how would your family describe you? • This role sometimes involves being available at unusual hours when guest or property needs come up. Is that something you’re comfortable with? Work Location: Remote