Resorts World New York City

Compensation

Full Description

This a Full Remote job, the offer is available from: United States, New Jersey (USA) Key Responsibilities • Supervise Support Agents to ensure consistent delivery of excellent customer service across all support channels. • Monitor team performance against defined KPIs and service-level agreements, taking proactive action to address gaps. • Act as the first point of escalation for complex or sensitive customer cases. • Provide day-to-day coaching, mentoring, and quality monitoring to keep agents aligned with company standards and best practices. • Support workforce scheduling, shift adherence, and coverage planning. • Assist with training programs and onboarding of new team members. • Encourage proactive service approaches and continuous improvement to enhance the player experience. • Oversee payment handling support, including player deposits and withdrawals, to ensure smooth processing and issue resolution. • Monitor and manage potential fraudulent activity, escalating cases as needed to protect both the company and players. • Collaborate with the Operations Manager to implement operational updates, improve processes, and maintain compliance with company and regulatory requirements. • Promote a team culture that reflects RW BET’s position as a leader in customer experience. Qualifications • 2–3 years of experience in iGaming operations, customer support, or a related regulated industry. • Demonstrated experience supervising, mentoring, or coaching frontline staff. • Must currently reside in New Jersey and perform all work duties within the state • Strong communication, leadership, and organizational skills. • Ability to analyze performance data and provide actionable feedback. • Team player with a proactive mindset and commitment to maintaining service excellence. • Ability to work rotating shifts, including nights, weekends, and holidays, as required for operational coverage. • Ability to work effectively in a hybrid environment with flexibility for training, launches, and key team events. • Reliable internet access and a professional, distraction-free workspace when working remotely. • Position may involve occasional lifting/moving of items up to 25–50 lbs. Why Join RW BET New Jersey LLC • Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform. • Collaborative team culture with exposure to operations, compliance, and player engagement. • Remote/Hybrid flexibility with the chance to participate in launches and industry events. • Competitive compensation and benefits package. Salary: $62,500 - $70,000 This offer from "Resorts World New York City" has been enriched by Jobgether.com and got a 75% flex score.