RC Willey Home Furnishings

Compensation

Full Description

Flooring Customer Service RC Willey is seeking a customer-focused Flooring Customer Service associate to join our team. In this role, you’ll be responsible for handling phone calls from customers, contractors, and store associates, scheduling flooring installations and repairs, and processing related paperwork. You’ll also address customer complaints, assist with claims processing, and perform general data entry tasks. We’re looking for a detail-oriented team player who is committed to providing exceptional service and supporting the smooth operation of our flooring department. Part Time Schedule: Mondays & Thursdays: 4 PM - 8 PM, two Saturdays per month plus additional time as needed. Ready to Join the Team? RC Willey offers comprehensive, and exceptional benefits designed to keep you and your family healthy, including: • Paid Time Off, start accruing from day one • 2 paid holidays – plus, we’re closed every Sunday • Generous employee discounts on merchandise • Company medical clinic • Associate referral program • 401(k) with company match to build your financial future • Wellness incentives • Annual profit-sharing incentive • Career growth opportunities • Tuition Reimbursement for continued learning • A fun and supportive work environment – be part of a team that values collaboration, recognition, and a great workplace culture • And more!   Key Responsibilities     • Receive and respond to a wide variety of phone calls from customers, contractors and store associates • Work with customers, contractors and support staff to schedule flooring installations and repairs • Prepare and print flooring contracts (orders) and include all supporting documents needed for contractors to pick up for their scheduled installations • Respond to customer complaints regarding any installation issues • Perform a wide variety of data entry including document filing and claims processing • All other duties as assigned Skills and Qualifications • Excellent customer service and problem-solving skills • Must be able to work as a team with coworkers to accomplish daily goals • Must be able to type at least 45 wpm and proficient with Microsoft Office (Excel, Word) • Must be able to multi-task, pay attention to details and follow through with assigned tasks • Must be dependable, self-motivated and have the ability to work under minimal supervision To help keep our associates and customers safe, we perform a criminal background check and a pre-employment drug screen.