PWI

Compensation

Full Description

Company Overview Project World Impact (PWI) is a digital marketing agency that helps nonprofits and mission-driven businesses achieve their goals through online marketing. We provide creative and impactful strategies to help clients reach and engage their target audiences. Position Overview Digital Marketing Agency Operations Manager—a role for a leader excited to make an impact. We are hiring a Digital Marketing Operations Manager to oversee operations, workflows, resource planning, and team performance for our full-service digital marketing agency. This role manages the day-to-day structure across teams and requires a strong understanding of digital marketing to effectively support and guide the teams executing the work. Key Responsibilities Marketing Operations & Workflow Management • Build, refine, and maintain workflows that support smooth handoffs, clear task assignment, and on-time delivery. • Monitor deadlines, deliverables, bottlenecks, and team capacity to balance resources and address risks early. • Maintain SOPs, templates, and documentation, identifying and implementing operational improvements. • Oversee quality standards to ensure deliverables are accurate, complete, and consistent. • Coordinate work across teams and maintain project visibility to ensure dependencies, communication loops, and handoffs function correctly. • Support implementation and optimization of project management tools, task systems, and processes. • Coordinate marketing tools and workflow systems, ensuring accurate data, consistent usage, and leading evaluation and implementation of new tools or integrations. Client Oversight & Coordination • Ensure client goals and requirements are clearly communicated to the team, joining key meetings as needed for clarity and alignment. • Provide high-level client oversight by addressing escalations and concerns across the project lifecycle. • Allocate team resources across clients based on capacity, skillset, and priority. • Monitor client hours and time tracking to prevent over-servicing and surface budget risks early. • Identify at-risk projects or clients and intervene early, managing escalations as needed. • Identify opportunities for upsells or expanded services based on client needs and performance trends. • Support proposal creation from an operational standpoint, ensuring scopes, timelines, and resource needs are accurate. • Review and approve client invoices by confirming billable hours, project details, quotes, and updates for accuracy. • Assist the CEO with operational or client-related initiatives. Team Leadership & Development • Lead a multi-disciplinary team including Marketing Specialists, Project Managers, and designers. • Support teams collaborating with remote developers as needed, without managing dev directly. • Lead recurring 1:1s, coaching, performance discussions, and annual reviews, including addressing performance issues when they arise. • Develop onboarding plans, learning paths, cross-training programs, and role development pathways. • Support HR with staffing, forecasting, interviews, onboarding, offboarding, and employee relations. Internal Marketing (PWI Marketing) • Oversee tracking and analytics for PWI marketing and ensure UTMs, conversions, and dashboards are implemented correctly. • Monitor internal marketing KPIs and provide leadership with performance insights to support company goals and resource planning. Strategic & Department-Level Leadership • Contribute to strategic planning for the marketing department and translate business goals into operational plans, processes, and priorities. • Provide leadership with insights on performance, trends, staffing needs, and operational opportunities. • Lead initiatives to improve efficiency, quality, and collaboration, and build scalable systems, reporting structures, and workflows that support agency growth. Requirements • Must be willing to work in our office located in Saint Charles, IL. • 3+ years of experience in a digital marketing agency • 2+ years of project management or operations experience • Strong understanding of marketing channels and deliverables (paid ads, email, social, SEO, and web) • Excellent organizational, prioritization, and communication skills • Ability to work in a fast-paced environment and manage multiple projects • High attention to detail and strong follow-through • Strong analytical skills and the ability to translate data into actionable insights • Proven ability to collaborate across teams and manage client-facing communication • Demonstrated leadership, problem-solving abilities, and experience guiding teams through challenges • Familiarity with digital marketing tools and platforms (analytics, automation, reporting, task systems) • Aligned with PWI values. Preferred Skills • Experience with Google Ads, Meta Ads, and Google Analytics (GA4) • Familiarity with social media management (Facebook, Instagram, LinkedIn, Twitter/X) • Basic web skills (HTML, CSS, WordPress, landing page builders) • Experience using project management platforms (ActiveCollab, Asana, Monday, ClickUp, etc.) • Understanding of marketing automation or CRM systems (HubSpot, Mailchimp, ActiveCampaign, etc.) PWI Values Centered on Christian Values and Ethics • Make A Difference • Deliver Wow • Extreme Ownership • Drive Continuous Improvement Compensation: $90,000 - $120,000 per year Compensation will be determined based on the candidate’s experience and qualifications. Benefits • 401(k) • 401(k) matching • Health insurance • Dental insurance • Vision insurance • Life insurance • Paid time off • Flexible schedule Schedule: Full-time, Monday to Friday Location: Must work on-site in our Saint Charles, IL office. (Not a remote/hybrid position.)