Prompt

Compensation

Full Description

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves serving as a Prompt software expert to customers via our email support channel and being an integral part of our Customer Experience Team. • Assist clients via email support channel and establish yourself as a key contributor within 6 months • Respond to customer questions and requests regarding RCM and billing software • Triage tickets, perform escalations to appropriate teams, and provide necessary details • Support engineering ticket creation, review, and prioritization • Develop and maintain a deep understanding of product offerings • Promote customer satisfaction and loyalty by understanding customer needs • Improve and advocate for customer experience by identifying opportunities for enhancement Qualifications • 3+ years of relevant experience in customer-facing functions such as tech support • Medical billing background required - Physical Therapy billing strongly preferred • Experience in clinical development or medical billing operations • Highly analytical mindset with superior troubleshooting abilities • Proactive, self-motivated, and self-directed • Ability to multitask, keep records, prepare reports, and follow specific instructions • Proficient in MS Excel • Exceptional written and verbal communication skills • Eagerness to learn and adopt software Requirements • Prior startup and/or B2B SaaS technology organization experience (preferred) • Experience with customer support software (preferred) Benefits • Competitive salaries with bonus potential for exceptional performance • Remote/hybrid environment • Potential equity compensation for outstanding performance • Flexible PTO • Company-wide sponsored lunches • Company paid disability and life insurance benefits • Company paid family and medical leave • Medical, dental, and vision insurance benefits • Discounted pet insurance • FSA/DCA and commuter benefits • 401k • Credits for online and in-person fitness classes/gym memberships • Recovery suite at HQ – includes a cold plunge, sauna, and shower