Project Expedition

Compensation

Full Description

Technical Account Manager (Partner Integrations) with BI (MySQL & Tableau/Looker) Location: Remote (United States) Salary: $70,000-$80,000 USD Type: Full-time The Opportunity Project Expedition is seeking a Technical Account Manager to help with the integration and growth of several enterprise distribution partnerships. You’ll be responsible for guiding partners to go-live, then driving growth and expansion in tandem with the Account Owner. Alongside your TAM responsibilities (roughly 85% TAM / 15% BI), you’ll use MySQL and Tableau to define and publish partner KPIs, perform ad-hoc analyses, and collaborate with our team to produce data visualizations and reports that drive the team’s success. What You’ll Do Technical Account Management (≈85%) • Your primary responsibility will be providing technical expertise and support for our wholesale distribution partners. Secondary responsibilities will include: supporting our Agency Sales Team with onboarding new clients and API integrations, and supporting our Supply Team with technical expertise for supplier API connections. • Lead end-to-end onboarding: discovery, solution design, mapping, UAT, go-live, hypercare. • Act as Project Expedition’s API subject matter expert (REST/JSON, auth, pagination, rate limits, idempotency, webhooks, versioning). • Support and debug integrations: trace booking/availability issues, reconcile data, and produce partner-ready findings. • Drive adoption & growth and contribute to joint roadmaps. Support Sales with developing unique technical solutions when API integrations are not possible. • Understand our supply-side APIs that connect us with tour operators so you can support internal teams and help debug issues that impact our enterprise partners. BI / Data Analytics (≈15%) • Provide data analytics and business intelligence support to other departments. This includes building reports, dashboards, and helping to leverage data to drive important decisions. • Efficiently build Tableau dashboards and develop data sources. • Write efficient MySQL queries to power analyses and Tableau extracts, and support adjacent teams with data needs. • Light warehouse work as needed (reading from Snowflake/other sources), plus basic governance (permissions, RLS coordination, documentation). What You’ll Bring (Required) • 5+ years in a TAM/Partner Engineer/Solutions Engineer role for an API-driven product (travel/marketplace/SaaS ideal). • Proficiency in account management, and client facing communication. • Strong MySQL proficiency: complex joins, aggregations, query tuning/EXPLAIN, data validation/reconciliation, and building query-backed Tableau extracts. • Hands-on with REST/JSON, API auth (keys/OAuth/HMAC), webhooks, retries, idempotency, versioning, and pagination. • Pro at debugging with Postman/cURL and reading logs; clear written/verbal communication and partner-facing documentation. • Tableau experience (calcs, parameters, LODs, actions, extract vs live, publishing/permissions). • An ability to work effectively across departments (Sales, Account Management, Support and Operations) • Strong attention to detail, and an ability to work well independently. • Fluency in spoken and written English. • A professional and appropriate appearance for business engagements, including any in-person or virtual client meetings, calls, or events. • Exceptional problem solving skills and the ability to manage projects effectively. Nice to Have (Preferred, Not Required) • Familiarity with Snowflake or another cloud warehouse (read/query competence). • Exposure to dbt and ELT tools (Fivetran/Airbyte) for collaborating with data engineers. • BI ops & governance basics (semantic layers, RLS patterns) and observability (Datadog/Sentry). • Light scripting (Python/JS) for one-off utilities. Benefits: • Biannual company bonus (up to a total of $3,000, based on company targets - deferred eligibility) • 15 days of leave (increases to 20 days at 2 years tenure) • Company Healthcare Plan (Company contribution $9K) • 401K company planAnnual work from home budget $500 • Annual training budget of $250 • TSA Precheck (worth $80) • Annual Project Expedition tour credits of $750 • Employee discounts on thousands of tours and activities