Precision Strip

Compensation

Full Description

Quality • Ensure quality metrics are achieved and results communicated. • Create and execute improvement plans as required for sustained achievement. • Understands and communicates customer quality expectations to plant associates. • Ensures IATF compliance. • Facilitate the creation and/or implementation of new or changed quality procedures or guidelines. • Ensures all customer complaints are recorded and internal/external corrective actions are completed timely and to the satisfaction of the customer through effective root cause analysis and problem solving. Sales and Customer Interaction • Ensures customer satisfaction through quality and service performance as well as relationship development. • Ensures relationships developed for key plant customers and end-users. • Collaborates with HQ Sales Department for: • Customer communication and relationship development • Business development • Customer forecasts • Assists Operations Manager with business plan and growth requirements through development and execution of sales strategies. • Leads CSR Team to establish strong customer relationships through communication and delivery of quality and service beyond the customer expectations. • Understand customer requirements for quality and service performance metrics. • Develops and executes improvements plans as necessary. • Assists in problem solving of customer issues. • Understand customer business for internal forecasting and business development. • Communicates information to the appropriate associates to ensure alignment within our organization. • Quote/Price services in accordance with Account Manager/Operations Manager. • Reference Sales Department Flow Diagram. Productivity • Responsible for associate staffing, assignments, and scheduling of associates for the QCR department. • Ensures the accuracy of ERP (Genesis) customer specificiations and associate instructions to provide a seamless interaction between planning and production. • Reports plant capacity, current and forecasted, to Operations Manager. • Works with team to determine solutions for capacity information which is not aligned with normal plant operation and/or customer forecasts. Ensures production schedule is effective and efficient. Collaboration with Process Manager required. Continuous Improvement • Work together with local plant leadership to take responsibility of quality and improvement strategies in alignment with customer requirements and customer satisfaction. • Identify opportunities for modifying, automating, and streamlining processes and make business case recommendations based on analysis. • Continuously strives to increase customer satisfaction through improvements of key metrics which may include on-time delivery, carrier wait times, inventory management, and communication with key customers. • Works with Process Manager to increase plant efficiency and improve communication. • Develops and maintains policies and procedures for QCR Group focused on customer satisfaction and process efficiency; creates KPIs to maintain, track, and improve effectiveness of QCR Group. • Take a lead role in change initiatives; never satisfied and always looking to improve. • Develop metrics and reporting tools that can be used to measure effectiveness and efficiency of processes or systems • Ensures that good communication occurs from the production office to production floor OTHER DUTIES: • Key Relationships For Collaboration • All Associates • Sales Department • Interplant Peer Group • Shared Service Departments As Necessary