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Planet Fitness

Planet Fitness

via Snagajob

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FT Customer Service Representative - Full-time

Lebanon, PA
Full-time
Posted 12/3/2025
Verified Source
Key Skills:
Customer service
Communication
Basic computer proficiency
Cash handling
Teamwork

Compensation

Salary Range

$25K - 31K a year

Responsibilities

Provide superior customer service to gym members, handle inquiries, promote fitness classes, and maintain a clean and safe environment.

Requirements

High school diploma or GED, customer service experience, basic computer skills, reliable transportation, and ability to perform physical tasks.

Full Description

Job Details Job Location: L123 Lebanon PA - Lebanon, PA Salary Range: Undisclosed Job Shift: Second Shift Description Full - Time Including Weekends: Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience. Customer Service Representative Benefits: • Growth Opportunities over 90% of our management team started as an entry level team member! • Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. • Shift-differential pay for select shifts • PTO for all employees • 401K Retirement Fund (Employer match up to 4%!) • Health Insurance Options including Health, Dental, Vision, family life insurance, and more • Basic Life Insurance & Short-Term Disability I00% Company Paid! • Employee Assistance Program • Free employee Black Card Membership including one free Black Card Membership for a direct family member Customer Service Representative Responsibilities: Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. • Answer phones in a friendly manner using information script • Greet members, sign up and tour new members, and log amenities. • Respond to member questions and concerns in a timely and professional manner • Promote our unique fitness instruction classes (PE@PF) to our active members and our new members • Provide a clean, sanitized and safe club environment. Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities. Qualifications Job Requirements: • Customer service experience • High school diploma/GED equivalent preferred • Must be 18 years of age or older • Basic computer proficiency • Reliable transportation. Physical Demands: • Frequent lifting, carrying, pushing, and pulling • Must be able to lift up to 75 lbs. • Will encounter cleaning chemicals during shift • Frequent climbing, balancing, kneeling and crouching during shift • Continual reaching with hands/fingers/arms during shift Job Details Job Location: L123 Lebanon PA - Lebanon, PA Salary Range: Undisclosed Job Shift: Second Shift Description Full - Time Including Weekends: Starting at $12 per hour. Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. Are you looking for a fun and rewarding place to work? National Fitness Partners (NFP) serves more than one million members at 170+ Planet Fitness clubs throughout the eastern U.S. At NFP, we believe in the opportunity to transform lives by supporting our team members, our club members, and our community through our Judgement Free fitness experience. Customer Service Representative Benefits: • Growth Opportunities over 90% of our management team started as an entry level team member! • Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date. • Shift-differential pay for select shifts • PTO for all employees • 401K Retirement Fund (Employer match up to 4%!) • Health Insurance Options including Health, Dental, Vision, family life insurance, and more • Basic Life Insurance & Short-Term Disability I00% Company Paid! • Employee Assistance Program • Free employee Black Card Membership including one free Black Card Membership for a direct family member Customer Service Representative Responsibilities: Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience. • Answer phones in a friendly manner using information script • Greet members, sign up and tour new members, and log amenities. • Respond to member questions and concerns in a timely and professional manner • Promote our unique fitness instruction classes (PE@PF) to our active members and our new members • Provide a clean, sanitized and safe club environment. Our culture is unique! We are servant leaders! Our mission is to "Unite to provide a judgement free fitness experience with the passion to achieve results, create opportunity and transform the lives of those we serve." Career development is important to us. We will provide you with training in leadership, customer service, and business operations that will help you achieve your personal and professional goals! Our growth within the fitness industry provides many exciting and challenging career opportunities. Qualifications Job Requirements: • Customer service experience • High school diploma/GED equivalent preferred • Must be 18 years of age or older • Basic computer proficiency • Reliable transportation. Physical Demands: • Frequent lifting, carrying, pushing, and pulling • Must be able to lift up to 75 lbs. • Will encounter cleaning chemicals during shift • Frequent climbing, balancing, kneeling and crouching during shift • Continual reaching with hands/fingers/arms during shift

This job posting was last updated on 12/6/2025

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