Phoenix Behavioral Health

Compensation

Full Description

The Front Desk Receptionist plays a vital role in creating a welcoming and organized environment for clients, staff, and visitors. This position is responsible for managing the front desk, answering phones, scheduling appointments, maintaining client confidentiality, and providing general administrative support in a behavioral health setting. Task and Responsibilities: • Primary responsibility for complete office management, especially and including all phone calls. • Always ensures a professional atmosphere driven first by client experience. • Greet clients, visitors, and staff in a professional and friendly manner • Ensure daily session attendance for programs are updated throughout each day. • Maintain a clean, safe environment for facility personnel and patients • Order & maintain all necessary supplies for program location. • Respond to emergencies or client needs by notifying appropriate personnel promptly • Coordinate schedule for medical team (appointments, lab work orders, medication refills, etc.). • Support transportation in route management. • Support clinical and administrative staff with clerical tasks • Complete necessary filing, copying, faxing, mailing; ensure all outgoing correspondence is mailed out daily. • Adheres to all company policies and procedures. • Always ensures a professional atmosphere • Uphold client confidentiality and comply with HIPAA regulations • Completes additional tasks, as assigned. Qualifications: • High School diploma or equivalent. • Must be organized self-starter. • Must possess knowledge of office clerical duties. • Must be experienced in scanning documentation and maintaining files. • Experienced in operating office equipment including scanner, facsimile machine, photocopier. • Solid knowledge of word processing and other computer programs including Outlook and Excel. • Must possess sound organizational, interpersonal, and communication skills. • Must exercise mature judgment and have ability to handle confidential matters discretely; • At least three (3) years’ experience in an office management position; preferable in the behavioral health field, or another health-related field