Parchem

Compensation

Full Description

Location: New Rochelle, NY (Onsite, 25 minutes from NYC) Are you detail-driven, proactive, and excited to be at the center of a fast-moving global business? Join Parchem, a leading international distributor of fine and specialty chemicals, as a Customer Service & Compliance Specialist — a dynamic hybrid role that blends customer relationship management, order operations, logistics, and regulatory compliance. You’ll work directly with global manufacturers, customers, and internal teams to ensure our products move smoothly and compliantly through the supply chain — from order to delivery. Who We Are At Parchem, we connect the world’s top chemical producers with leading brands across industries — from pharmaceuticals and food ingredients to cosmetics, coatings, and specialty manufacturing. Our team thrives on delivering for our customers — resourceful, responsive, and relentless in sourcing globally and providing exceptional service every time. With over 30 years of excellence, Parchem is known for precision, integrity, and innovation in everything we do. What You’ll Do This is a multifaceted role that requires exceptional organization, communication, and problem-solving skills. You’ll support sales, logistics, and quality teams by managing customer orders, supplier communications, freight coordination, and compliance documentation. Key Responsibilities: • Serve as the first line of contact for customers and suppliers — ensuring every interaction is professional, efficient, and solution-oriented • Manage and track customer orders from entry to delivery with 100% accuracy • Ensure all shipments, documentation, and communications meet regulatory and internal compliance standards • Book domestic and international freight shipments, managing import/export documentation and tariff classifications with attention to global trade compliance • Collaborate with suppliers, customers, and third-party partners to maintain accurate product data, certifications, and safety documentation • Maintain and update ERP/CRM systems with order, compliance, and customer data • Support internal and external quality audits, customer questionnaires, and supplier qualification processes • Investigate and help resolve order, documentation, or quality non-conformances • Contribute to automation, workflow, and system improvement initiatives • Stay informed about changing regulations affecting product safety, transport, and global trade What We’re Looking For • 3+ years of experience in a corporate environment (chemicals, manufacturing, or supply chain strongly preferred) • Bachelor’s degree in Chemistry or a related scientific field is strongly preferred • Prior experience with import/export processes, freight booking, and international shipping documentation is highly valued • Excellent customer service and communication skills — written, verbal, and phone • Experience with regulatory or quality compliance processes (documentation, audits, product certifications, etc.) • Proficiency in Microsoft Office and CRM/ERP systems (NetSuite experience a plus) • Highly organized, analytical, and comfortable managing multiple priorities • Excellent follow-through and ability to meet deadlines in a fast-paced environment • Professional etiquette, problem-solving ability, and a positive attitude This is an onsite position based at Parchem’s headquarters in New Rochelle, Westchester County, just 25 minutes from New York City. Candidates must be able to reliably commute to the office. What You’ll Gain • A hands-on role with cross-departmental exposure across sales, quality, and logistics • Real impact on the efficiency, accuracy, and compliance of Parchem’s operations • A collaborative culture where your ideas and attention to detail truly matter • Competitive salary, performance bonus, health & dental benefits, and 401(k) with profit sharing How to Apply: Please email your resume and a short cover letter or note explaining why you want to work at Parchem and what makes you especially qualified for the Customer Service & Compliance Specialist role to career@parchem.com with subject line: Customer Service & Compliance Specialist Application. Please do not apply if you cannot commute to the office.