Opus Inspection

Compensation

Full Description

POSITION PURPOSE: This position prospects for partner locations to participate in the Illinois Air Team Test & Repair and Self-Service Kiosk programs, cultivating those relationships and ensuring operational efficiency as well as contract compliance. PAY RATE: $70,000 plus a full benefits package including medical, dental, vision, disability, life insurance, voluntary benefits and 401k with a company match! Duties and Responsibilities: • Identifies businesses and locations that meet the needs and requirements of the Test & Repair, or Self-Service Kiosk networks of the Illinois Vehicle Emissions Testing Program. • Secures participation agreements and enrolls partner locations in the program. • Ensures contract and operational compliance of all Test & Repair Facilities and Self-Service Kiosk locations. • Monitors and maintains performance and quality standards of partner locations and sites. • Resolves inquiries, complaints, comments and damage claims pertaining to partner locations, providing follow-up reporting as required. • Promptly and effectively addresses issues that are identified at partner locations. • Ensures all Test & Repair Inspection Facilities are staffed and operating during program operating hours. • Visits Test & Repair Inspection Facilities, providing direction, coaching, and assistance to personnel. • Maintain accurate records of site evaluations and performance metrics. • Performs site evaluations for prospective and existing partner locations. • Ensures appropriate contract, agreement, payment, and related documentation is accurate and up to date. • Develops and recommend operating policies, objectives, and changes as required to ensure goals are achieved. • Analyze and assess the effectiveness of all partner locations. • Perform other duties as assigned by the Operations Manager. KNOWLEDGE AND SKILLS: • Ability to work independently, exercising sound judgment and initiative in complex situations • Good written and verbal communication skills • Good time management and teambuilding skills • Good interpersonal skills, with the ability to build rapport, resolve conflicts, and maintain professional relationships • Commitment to providing outstanding customer service and satisfaction • Proficient in the use of Microsoft Word, Excel, and Outlook EDUCATION AND WORK EXPERIENCE: • High school diploma required with some college preferred or equivalent combination of education and experience • 2-5 years of leadership or supervisory experience is required • Valid driver's license and clean driving record We participate in E-Verify to confirm employment eligibility after a job offer is made, in full compliance with applicable federal, state, and local laws.