OM GROUP INC.

Compensation

Full Description

Helpdesk Specialist (Training Instructor Technical – Journeyman 2) OM Group, Inc. is hiring a Helpdesk Specialist to provide Tier 1 and Tier 2 technical support for the OHASIS and Socium GIS user community, ensuring timely resolution of issues and high-quality user assistance. This role is essential for maintaining operational continuity and supporting a geographically distributed user base in a secure DoD environment. Responsibilities • Provide Tier 1 and Tier 2 support for the OHASIS and Socium GIS user community • Ensure timely resolution of technical issues and user assistance • Support a geographically distributed user base and maintain user documentation Requirements • Minimum 7 years of helpdesk or customer support experience, with at least 5 years related to DoD, military, or US Government projects • Experience with ticketing systems, requirements tracking software, and user documentation • Strong communication and problem-solving skills • Familiarity with DoD systems, security practices, and user account management processes • Proximity to the National Capital Region for occasional onsite work • IAT Level II Certification (e.g., Security+) • Active Secret Security Clearance • Contingent upon award; expected to begin in January 2026 • Compensation will be determined based on several factors, including relevant experience, education, skills, certifications, and market conditions, with an expected range of $95,000 to $115,000 OM Group, Inc. is an Equal Opportunity Employer (EOE) committed to compliance with all applicable federal, state, and local employment laws. Veteran preference. OM Group, Inc. is dedicated to fostering a workplace that is free from unlawful discrimination and retaliation. Our hiring and employment practices are based on merit, ensuring that all individuals have equal opportunities based on their qualifications, experience, and skills. If you need reasonable accommodation to apply, please contact jobs@omgroupinc.us No Third Parties or C2C Solicitation This is a direct hire position ineligible for third party partnering. OM Group does not accept unsolicited resumes from third-party recruiters without a signed third-party agreement. Any unsolicited third-party resumes forwarded by recruiters to OM Group or to any of our managers or employees will be considered public information, may be treated as a direct application from the person identified in the resume, and will not be eligible for placement fee payment to the agency.