New York Computer Help

Compensation

Full Description

This role requires an organized, positive, upbeat multi-tasker who is driven to ensure all customers are happy while optimizing an efficient work flow. Experience in a computer repair or tech support company is required. Great position for someone who used to be or is a computer repair tech and prefers to just communicate with customers and not perform repairs any more. Of course, you'll need to have superior customer service skills, communication skills, and written skills. Here are the job's tasks (experience required for these tasks): -Check in customers for computer repairs - Listen to customers' computer issues, assign to tech, liaise with techs and customers to speak to customers to sell repairs. -Field phone calls - Draw customers to our repair shop, support new issues, continuing repairs, follow-ups, and complaints, and coordinate onsite service dispatch for business/residential computer visit requests. -Email monitoring / replies - Reply and follow up to new and current computer repairs as well as business/residential computer visit requests. -Ticket queue supervision - Stay on top of repair tickets, ensuring we are proactively repairing devices, checking part status, and perform quality check before customer delivery -Maintain inventory - Keep updating inventory of computer parts -Vendor relations - You'll be reaching out to available vendors to attain high quality parts as quickly as possible. -Marketing / Social Media / Sales - As time avails, providing lead generation activities is a plus to staying proactive Experience required as a computer repair tech or customer service role in a computer tech shop. It's a plus if you have experience in similar roles and companies. Please send along your resume to us to be considered for this role. Thank you! Job Type: Full-time Pay: $17.00 - $30.00 per hour Work Location: In person