Nelnet

Compensation

Full Description

Job Description: • Responds to incoming payer/applicant phone calls and emails • Resolves various issues related to payment accounts • Makes outbound phone calls and sends emails for problem resolution • Models and promotes good attendance behaviors • Independently troubleshoot and provide problem resolution • Update demographic and additional information on accounts • Assist payers/applicants in setting up accounts Requirements: • High school graduate • At least 2 years of college/technical school (or related work experience) • Two years of related work experience • Ability to consistently meet or exceed department standards • Ability to thrive in a team environment • Accountable and willing to take ownership • Strong focus on customer satisfaction • Understanding of active listening skills • Ability to manage multiple priorities • Strong oral communications skills • Ability to handle stressful situations and meet deadlines • Strong critical thinking and problem-solving skills • Excellent accuracy with attention to detail Benefits: • Medical insurance • Dental insurance • Vision insurance • Health Savings Account (HSA) • Flexible Spending Account (FSA) • Generous earned time off • 401K/student loan repayment • Life insurance & AD&D insurance • Employee assistance program • Employee stock purchase program • Tuition reimbursement • Performance-based incentive pay • Short- and long-term disability insurance • Robust wellness program