National Debt Relief, LLC.

Compensation

Full Description

Overview As the Director of Client Success and Client Loyalty Analytics, you will serve as the strategic leader responsible for shaping and executing the analytics vision that drives strategy, evolution, and long-term results at National Debt Relief. This role will own the relationship with Client Success and Client Loyalty leaders to ensure all data required insights are being provided in a timely and consistent manner. The expectation from this role and the entire Client Success and Client Loyalty Analytics team is to deliver actionable insights that will drive success in client program performance as well as reduced client attrition. We expect this individual to be able to communicate with key stakeholders, drive consistency of data reporting, and build transparency of key indicators amongst the organization. In addition to being primary strategic partner with departments supported, you will lead and mentor a team, fostering a culture of innovation, collaboration, and data-driven decision-making at the executive level. Responsibilities Essential Duties and Responsibilities Manage and optimize the design and delivery of reports that analyze business functions, key operations, and performance metrics Utilize Data Warehouse and Enterprise BI solution to empower leaders with performance clarity and insights for decision making Interface with cross-departmental leaders to consistently challenge status quo Proactively propose changes to strategy, while constantly considering what hurdles we can help client past in their program Deliver strategic partnership on methodology to improve and test contact rate strategies Deliver monthly and quarterly insights and executive presentations on performance and opportunities Examine, interpret, and share results of experimental initiatives to partner on scale and impact Translate complex analytics into clear, actionable recommendations for CS and CL Leadership and Executive Team Develop and lead a high-performing team of analysts, providing coaching, mentorship, and career development Establish and maintain KPI definitions and performance over time Deliver necessary data support for short term and long term strategy planning and goal setting Partner as analytical leader with clear data storytelling and strategic recommendations cross-departmentally Drive process improvements in analytics, reporting, and forecasting to increase speed, accuracy, and decision impact Qualifications Education/Experience Bachelor’s degree in Business, Economics, Data Science, or related field required. 10 years of experience in analytics, operations, or strategy; 3+ years in a leadership. Experience in financial services industry preferred. Required Skills/Abilities Deep expertise in funnel analytics, data segmentation, strategic support, and data storytelling. Proficiency in SQL, Python/R, and experience with cloud data warehouses (Snowflake preferred). Strong background with CRM (Salesforce) and sales performance analytics. Experience with BI and visualization tools (Sigma, Tableau, Power BI). Strong consultative and communication skills, with the ability to influence Leadership and Executive stakeholders. Executive presence with the ability to balance strategic vision and operational. Strong project and change management skills, with experience driving adoption of analytics in fast-paced sales organizations. National Debt Relief Role Qualifications: Computer competency and ability to work with a computer. Prioritize multiple tasks and projects simultaneously. Exceptional written and verbal communication skills. Punctuality expected, ready to report to work on a consistent basis. Attain and maintain high performance expectations on a monthly basis. Work in a fast-paced, high-volume setting. Use and navigate multiple computer systems with exceptional multi-tasking skills. Remain calm and professional during difficult discussions. Take constructive feedback. Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $191,500 to $220,000 annually. About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives. Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible. Want to learn more about who we are? Connect with us on social! Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs. Our extensive benefits package includes: Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre-tax Transit Benefits No-Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to your earned wages at any time before payday National Debt Relief is a certified Great Place to Work®! National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law. For information about our Employee Privacy Policy, please see hereFor information about our Applicant Terms, please see here #LI-REMOTE