Museum of Pop Culture (MOPOP)

Compensation

Full Description

Job Title Manager of Facilities Services Reports To Director, Facilities + Capital Projects Department Facilities + Engineering Supervises Technicians + Supervisors Date Written/Revised November 2025 Work Schedule 40 hours per week, Monday-Friday. This role requires weekend availability. Salary $91,500 Position Summary The Facilities Services Manager is responsible for overseeing the delivery, quality, and continuous improvement of all soft services within a facility or portfolio of buildings. cleaning, waste management, front-of-house, mailroom & supplies, landscaping, and related non-technical support functions. This role ensures that these services contribute to a safe, welcoming, and efficient workplace environment for all building occupants. Essential Functions (other Duties As Assigned) • Service Delivery Management: Oversee the delivery of all soft services, ensuring they meet contractual obligations, service level agreements (SLAs), and company standards. • Team Leadership: Manage, lead, and motivate in-house staff and contracted service providers. Conduct performance reviews, training, and succession planning to build a high-performing team. • Vendor and Contract Management: Source, select, and manage third-party vendors for services such as cleaning, food & beverage and landscaping. Monitor vendor performance and ensure compliance with contracts. • Budgeting and Cost Control: Prepare and manage budgets for soft services, identify cost-saving opportunities, and ensure optimal resource utilization. • Health, Safety, and Compliance: Ensure all soft services operate in compliance with relevant health and safety regulations, environmental standards, and company policies. • Customer Service: Serve as the primary point of contact for building occupants regarding soft services. Address concerns, gather feedback, and implement improvements to enhance occupant satisfaction. • Continuous Improvement: Identify and implement process improvements, technological solutions, and sustainability initiatives to enhance service quality and efficiency. • Reporting: Prepare regular reports on service performance, incidents, and key metrics for senior leadership. Minimum Qualifications • Bachelor’s degree in Facilities Management, Hospitality, Business Administration, or a related field is preferred. Equal consideration will be given to candidates with relevant experience in lieu of a degree. • Proven experience (typically 3-5 years) managing soft services within a facilities or property management environment. • Strong knowledge of soft services operations, contract management, and health and safety regulations. • Excellent leadership, communication, and interpersonal skills. • Ability to manage budgets, analyze data, and implement cost control measures. • Strong organizational and problem-solving abilities. • Proficiency with facilities management software and Microsoft Office Suite. Benefits This regular full-time position includes Medical/Vision insurance, Dental insurance, Life/AD&D/LTD insurance, 3.08 hours of accrued Vacation per bi-weekly pay period, Seattle Sick/Safe, 7 Floating Holidays (prorated first year dependent on hire date), 8 Company Holidays paid throughout the year, EAP, 401k plan with vested match schedule once eligible, and subsidized transportation benefits for Orca Pass or parking. Why MOPOP? We’re really glad you’re thinking about joining the team at MOPOP! We believe pop culture is a universal language capable of building connections across a range of people, no matter our differences in race, religion, gender, age, sexual orientation, ability, education, socio-economic status, ethnicity, country of origin, or any other characteristic that makes us who we are. For more than twenty years, we have been showcasing how music, film, fashion, video games, sports, and more spark those connections and create a lasting cultural impact. MOPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore, find and build community, and recognize their own creative potential. This applies not only to our guests, but also to our staff — be it in designing an educational program to engage the next generation of creators, trying to reach a new audience with a marketing initiative, preserving an artifact in our collection, or providing excellent customer service to a visitor. If this sounds like something you’d be into, we’d love to hear from you! MOPOP’s Mission and Commitment to Diversity, Equity, Inclusion, and Accessibility Our mission is to activate the world-shaping power of pop culture through participative experiences, discovery, and play. We believe pop culture connects us, and that it is powerful, complex, alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity, equity, inclusion, and accessibility (DEIA). In partnership with our community, we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional “-isms,” as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality, energy, and resources, and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all. We are committed to creating an inclusive and equitable workplace, and we are proud to be an equal opportunity employer. We believe that having staff, interns, and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC, women, and LGBTQIA2S+ individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey. Please email jobs@mopop.org if you need reasonable accommodations during the application or hiring process.