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Motorola Solutions

Motorola Solutions

via Remote Rocketship

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Senior Customer Support Manager – Federal Civil/LEA

Anywhere
Full-time
Posted 11/25/2025
Verified Source
Key Skills:
Lifecycle service account management
Systems implementation/integration
LMR sales or engineering
Google Suite
Microsoft Office
Oracle
Salesforce
Federal Government contracts

Compensation

Salary Range

$90K - 130K a year

Responsibilities

Manage Federal Government Land Mobile Radio service contracts, grow managed service sales, collaborate with sales and service teams, and achieve financial goals.

Requirements

5+ years in service account management or LMR engineering, knowledge of Motorola RF systems, proficiency with Google Suite and Microsoft Office, experience with Oracle and Salesforce, US citizenship, and ability to obtain government clearance.

Full Description

Job Description: • The Sr. CSM manages Federal Government Land Mobile Radio service contracts with the responsibility for successful deliveries on all services designed for and utilized by the assigned customers. • Major emphasis on cultivating and developing key relationships and growing managed service product sales in multi-levels of large customer accounts. • Work closely with Sales Account Management, Pre-sale and Post-sale teams to service customers and to continue to grow the overall Motorola Service business. • Be responsible for goal driven business growth, account service plans, individual goals, and further development on customer satisfaction strategies. • Be responsible for achieving P&L goals, including those for service billings, and cost/margin performances. • Successfully market Motorola service capabilities to account base offered through the Federal Systems Technologists group, Federal Repair Depot, Authorized Service Subcontractors, and the National System Support services. Requirements: • 5+ years of successful experience with lifecycle service account management, systems implementation/integration, LMR sales, or LMR engineering is desired. • Knowledge of Motorola RF systems and products is a plus • Knowledge and experience utilizing Google Suite and Microsoft business software (e.g. Word, Excel, and PowerPoint) is required • Job performance depends on ability to successfully utilize Oracle and Salesforce applications. • Experience with US Federal Government contracts performance is a plus • Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified and sensitive information. • US Citizen with ability to obtain US Government clearance(s). Benefits: • Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • and more!

This job posting was last updated on 12/2/2025

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