MLILY

Compensation

Full Description

MLILY is a global leader in the bedding industry, manufacturing high-quality mattresses, adjustable bases, and sleep accessories designed to enhance our customers’ quality of life. We are seeking a customer-focused Ecommerce Customer Service representative to join our team. This individual will support our clients in finding the best solutions for their needs. The ideal candidate will have experience managing inbound customer service calls and the ability to provide clear, professional, and empathetic support. Responsibilities: • Provide service and support to customers via phone and email. • Provide knowledgeable assistance with our client's product line. • Assist customers in making informed purchasing decisions to meet their design needs. • Process orders, replacement and returns with accuracy and efficiency. • Resolve customer questions or concerns in a timely and professional manner. • Maintain high levels of customer satisfaction and brand loyalty. Qualifications: • 2+ years of customer service experience. • Effective communication and interpersonal skills with a customer-first mindset. • Previous experience managing inbound service calls. • Ability to multitask across phone, email, and online customer platforms. • Problem-solving skills and professionalism under pressure. • Comfortable learning and discussing product details to effectively assist customers. • Familiarity with OMS tools, order management systems, and email platforms preferred. Benefits: • Mlily offers a competitive benefits package including medical, dental, vision, life/disability, 401k match, PTO and other leave. Equal Opportunity Employer